Marketing Concierge

Temecula, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

flexible spending accounts

Life and accident coverage

disability

Paid Time Off

Parental leave

Holidays

wish day paid time to volunteer

401k with employer match

Legal and identify theft plan

Voluntary income protection benefits

Wellness Program

Employee assistance program

Job Description

We Put the World on Vacation Travel + Leisure Co. is recognized as the world's leading vacation ownership and travel membership company. With a dynamic and expanding portfolio of resort, travel club, and lifestyle travel brands, this company has firmly established itself as a pioneer in the travel and vacation sector. Their dedicated team of associates plays a pivotal role in achieving the company's inspiring mission to put the world on vacation. Through innovation and sustained growth, the company continuously offers a work environment that is both exciting and enjoyable, where every day presents new learning opportunities. Their commitment to turning vacation inspiration into exceptional experiences benefits millions of travelers worldwide, making them a top choice for careers in the travel and leisure industry.

The role focuses on in-person marketing with prospective and current owners within the company's resorts. This position involves actively engaging with guests to schedule meetings with representatives for presentations about the vacation ownership and travel membership offerings. The candidate will serve as a positive brand ambassador for Wyndham Destinations, representing the company at the highest professional standards. The job requires collaborating closely with resort staff to receive information about guests checking in, greeting them with enthusiasm, and presenting compelling reasons to attend a sales-preview tour. Incentive programs are used to motivate potential customers to participate in tours and presentations that can lead to further engagement.

Success in this role involves screening and qualifying potential customers based on company criteria, making sales-tour reservations, and collecting any required deposits. These responsibilities must be carried out while adhering strictly to all company policies, compliance standards, and regulatory requirements, ensuring the representation of Wyndham Destinations is both ethical and effective. The role also demands maintaining minimum performance goals, dedicating approximately 80% of working time to direct customer interaction and marketing efforts.

Beyond direct marketing, the candidate will attend all scheduled training sessions and department meetings, keeping current on marketing information and industry trends. A focus on continuous improvement is essential, with the need to set and review performance goals weekly, monthly, and annually. This ongoing learning component, which occupies about 20% of the job, helps associate growth and enhances the ability to deliver exceptional experiences to travelers. Overall, the position offers an engaging opportunity for individuals interested in sales, marketing, and the travel industry, providing room for professional development within a well-respected global leader.

Job Requirements

High school diploma or equivalent
1 to 3 years of sales and/or marketing experience is preferred, not required
Must maintain production standards
Clear and concise written and verbal communication skills
Ability to work in a team environment within a shared space
Proficient in MS Excel, MS Word, general computer skills and smart devices
Experience equivalent to the education requirement may be accepted in lieu of the education requirement

Job Qualifications

High school diploma or equivalent
Clear and concise written and verbal communication skills
Ability to work in a team environment within a shared space
Proficient in MS Excel, MS Word, general computer skills and smart devices
1 to 3 years of sales and/or marketing experience is preferred, not required
Experience equivalent to the education requirement may be accepted in lieu of the education requirement

Job Duties

Serve as a positive and professional brand ambassador for Wyndham Destinations
Partner with the resort staff to receive arrival sheets of guests checking in
Greet, present, and incentivize prospective customers to attend a sales-preview tour
Screen and qualify potential customers based on company guidelines
Make sales-tour reservations and collect required deposits
Greet, present and incentivize prospective customers to attend a sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time)
Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually (20%)