Marketing & Move-In Coordinator -FT

Croasdaile Village is a renowned Continuing Care Retirement Community (CCRC) dedicated to providing exceptional services designed to foster an abundant and fulfilling life for its residents. At Croasdaile Village, the well-being and growth of both residents and staff are paramount. The community invests heavily in supporting, training, and retraining its employees, ensuring they possess the skills and knowledge needed to excel in their roles. This approach underscores the commitment of Croasdaile Village to quality care and continuous improvement. As a part of its commitment, the establishment offers competitive salaries, extensive educational opportunities, and a comprehensive benefits package to its employees. Recognized as an equal opportunity employer, Croasdaile Village also maintains a drug-free workplace, emphasizing safety and professionalism across all of its operations. Additionally, in alignment with health and safety regulations pertinent to the care sector, the community requires all staff to provide proof of COVID-19 vaccination or to apply for and obtain an approved exemption as a condition of employment. This aligns with ongoing requirements regarding vaccination status for diseases such as MMR, chickenpox, hepatitis, flu, and COVID-19, reflecting the organization's dedication to maintaining a safe environment for all residents and employees.

The role of Marketing & Move-In Coordinator at Croasdaile Village is a critical position that supports both the marketing initiatives and the seamless transition of new residents into the community. Working closely with the Marketing and Sales Director, this full-time position operates Monday through Friday, from 8:30 am to 5:00 pm, ensuring the smooth coordination of move-in logistics and marketing activities that promote occupancy and engagement within the village. The Marketing & Move-In Coordinator is responsible for assisting future residents through every step of their move-in process, from guiding them on residence refurbishment options to managing communication with internal departments and external vendors. This role also entails preparing all necessary documentation and ensuring that residences are adequately prepared for showings or move-in days. On move-in days, the coordinator serves as the primary contact for new residents, welcoming and orienting them, providing vital support before, during, and after the move to ensure a positive transition experience.

Additionally, the role supports marketing efforts by planning and implementing event logistics, managing the community newsletter, covering responsibilities as needed for the marketing front desk, and assisting sales counselors with tours. Emphasis is placed on maintaining a welcoming and hospitality-focused environment in line with Croasdaile Village's Extraordinary Impressions promises, which include personalized greetings, courteous respect, and a professional demeanor at all times. The coordinator also uses a variety of tools, including databases, Customer Relationship Management (CRM) software like Salesforce, and Microsoft Office applications, to carry out daily tasks efficiently. The position demands exceptional organizational and interpersonal skills, a positive and empathetic attitude aimed at assisting seniors and their families, and the flexibility to occasionally work evenings or weekends. Overall, the Marketing & Move-In Coordinator at Croasdaile Village plays a vital role in enhancing resident satisfaction and community engagement through dedicated service and strategic marketing support.