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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $12.00 - $17.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
Job Description
Northern Quest Resort & Casino is a premier hospitality and gaming destination known for its vibrant casino floor, luxurious accommodations, and exceptional guest services. Located in a stunning natural setting, Northern Quest combines entertainment, fine dining, retail, and cultural experiences to provide an unmatched visit for its guests. As a part of the Kalispel Tribe of Indians' commitment to hospitality, the resort operates with a strong emphasis on community values, cultural respect, and delivering superior customer experiences. Employees at Northern Quest are integral to maintaining the resort's high standards of service and the overall guest experience, making it a rewarding... Show More
Job Requirements
- High school diploma or general education degree (GED)
- ability to obtain and maintain a Kalispel Tribal Work Permit
- Washington State Food Handlers certification - must obtain within 14 days of start date
- Hepatitis A Vaccination
- Mandatory Alcohol Server Training (MAST) certification - must obtain within first 60 days of start date
- available and willing to work nights, weekends and holidays as required
- three months related experience and/or training helpful or equivalent combination of education and experience
Job Qualifications
- High school diploma or general education degree (GED)
- experience working as a barista preferred
- three months related experience and/or training helpful or equivalent combination of education and experience
- ability to handle cash and give proper change
- excellent guest relations and guest service skills
- skill in identifying and resolving problems under pressure
- ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- ability to learn and retain information quickly
- good verbal communication
- ability to work well in a team environment
- basic to intermediate computer literacy a plus
- ability to follow directions in a fast-paced environment
- ability to manage time effectively
- propensity to provide superior guest service
- maintain smile and pleasant demeanor
Job Duties
- Develops enthusiastically satisfied guests all of the time
- provides quality beverages consistently for all guests
- prepares beverages to standards
- follows health, safety and sanitation guidelines for all products and areas
- correctly performs all necessary paperwork and bookwork at shifts end
- available and willing to work any changes in hours deemed necessary for business levels
- straighten and organize inventory
- perform cleaning, set-up and breakdown duties during opening, shift change and closing
- ensure return merchandise is restocked correctly and damaged merchandise is labeled and placed properly
- execute efficient handling of merchandise including shipment processing, floor sets, markdowns and replenishment
- proactively resolve guest concerns with guest satisfaction in mind
- ensure inventory control and protection of organizational assets
- promote sales and upgrading of items
- assists with training of new team members
- aware of all promotions and events in Casino
- maintain organization of all Retail spaces
- maintain a consistent, regular good attendance record
- may serve as a panelist for Internal Review Hearings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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