Market Operations Director

Wonder is an innovative mealtime platform redefining the dining experience by allowing customers to enjoy a diverse selection of dishes from multiple exclusive restaurants in a single order. With a unique model that combines the convenience of delivery with the quality of freshly made meals, Wonder features over 20 restaurants offering everything from tacos to Thai cuisine. Customers can place orders with $0 delivery fees and choose dine-in or pickup options at any Wonder location. Each dish is prepared on-site by a dedicated culinary team and served hot, ensuring a high standard of freshness and satisfaction. Wonder operates every aspect of the dining process, from recipe development to proprietary technology that powers seamless ordering and delivery. This integrated approach allows them to consistently deliver variety, quality, and an exceptional customer experience at scale.

The Market Operations Director at Wonder plays a vital role in leading operational excellence across a multi-unit restaurant region that spans many cities and multiple locations. This senior leadership position is responsible for ensuring consistent guest satisfaction, upholding operational standards, and driving profitability throughout the market. Collaborating closely with restaurant leadership teams, the director will provide guidance on day-to-day operations, strategic long-term planning, and talent development to ensure the overall success of the market portfolio. As a key member of the Operations Leadership Team, the Market Operations Director will implement company-wide strategic initiatives and foster a culture centered on high performance, accountability, and growth.

This role requires a results-driven individual who thrives in a fast-paced, dynamic environment. The successful candidate will leverage their experience in multi-unit restaurant management to motivate and develop a team of senior operations leaders. Responsibilities include visiting restaurant locations to ensure flawless execution, coaching leadership teams, and using data-driven insights to improve operational performance. Additionally, the Market Operations Director oversees financial management through profit and loss (P&L) monitoring, driving operational cost control and profitability. The role demands frequent travel within the assigned region to maintain high standards and lead by example. The director also supports talent acquisition, training, and succession planning to build a pipeline of future leadership. The ability to collaborate across functions and manage new restaurant openings is a core component of this strategic leadership position.

Wonder offers a compelling opportunity with a salary range of $128,500 to $148,000 per year. It is ideal for a leader passionate about restaurant operations, market growth, and developing exceptional teams. Joining Wonder means contributing to a mission to make great food more accessible while working in a supportive and innovative environment that values diversity, equity, and inclusion. This role reports directly to the Regional Vice President and involves a multi-location footprint requiring excellent organizational and communication skills to manage a complex market portfolio successfully.