Market Operations Director

Wonder is an innovative mealtime platform designed to satisfy diverse culinary cravings with convenience and flexibility. It features an exceptional dining experience by enabling customers to mix and match hundreds of dishes from over 20 exclusive restaurants in a single order. This unique approach eliminates compromise, allowing everyone to get exactly what they want, with options ranging from tacos to Thai cuisine. Wonder offers $0 delivery fees along with dine-in and pickup options at various Wonder locations, making it accessible and convenient for a wide array of customers. Every dish is freshly prepared on-site by a dedicated culinary team and served hot to ensure quality and satisfaction.

The company sets itself apart by owning and managing every aspect of the dining experience—from recipe development to the custom-built technology that powers its platform. This comprehensive control allows Wonder to maintain exceptional standards of variety, quality, and consistency, even at scale. Their mission is to make great food more accessible while continuously innovating to meet ever-evolving customer needs.

As a Market Operations Director at Wonder, you will play a critical leadership role overseeing operations across a multi-unit restaurant region that spans multiple cities and locations. This position requires a strategic and hands-on leader who can drive operational excellence, ensuring consistent guest satisfaction, adherence to operational standards, and profitability across all market locations. You will collaborate closely with restaurant leadership teams to guide daily operations and develop long-term growth strategies and talent management initiatives.

Being part of the Operations Leadership Team, you will be entrusted with the execution of company-wide strategic initiatives at the market level while fostering a culture of high performance, accountability, and sustained growth. Your leadership will be key to motivating and developing Senior Operations Leaders, enhancing their capabilities, and maintaining alignment with company goals. Your active involvement in market visits, training, and performance data review will ensure flawless operational execution and continuous improvement.

The role also includes financial oversight, such as managing market-level profit and loss (P&L) statements, using analytical tools to maintain profitability and control costs, and making data-driven decisions to optimize business performance. You will lead recruitment, hiring, and talent development efforts, ensuring that Wonder builds strong, high-performing teams equipped to meet future business needs. Additionally, you will play a pivotal role in new restaurant openings, engaging in recruitment, training, and operational setup to support successful market expansion.

Compliance is another core responsibility, as you will ensure all locations within the market adhere to food safety regulations, labor laws, and other relevant standards. Operational improvements will be another focus area where you will identify challenges and opportunities, implement effective solutions, and enhance overall market performance. Building strong relationships with internal teams and external stakeholders will be vital for seamless communication and collaboration throughout the market and organization.

This role is ideal for a driven, results-oriented leader with a passion for restaurant operations, talent development, and strategic market growth. If you thrive in fast-paced environments, enjoy leading diverse teams, and are motivated by making a significant impact, this position offers an excellent opportunity to advance your career while contributing to the continued success of Wonder.