Market Manager, Americas

Pearl City, HI, USA|Onsite

Job Overview

Benefits

Medical

Dental

Vision

401(k)

company match

Public holidays

sick leave

Paid Time Off

Job Description

Trip.com Group is a preeminent global travel service provider, encompassing well-known platforms like Trip.com, Ctrip, Skyscanner, and Qunar. Since its founding in 1999, the company has become one of the most recognized names in the travel industry. Listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group connects travelers around the world with a broad spectrum of travel products and services, ensuring they can make informed, cost-effective bookings. This is achieved through an advanced platform that integrates apps, websites, and 24/7 customer service centers to deliver seamless travel experiences. The company’s mission to pursue the perfect trip for a better world drives its innovative approach and global expansion efforts.

The current role is based in Honolulu and focuses on hotel acquisition and account management within a designated market. The ideal candidate will have comprehensive ownership of new hotel acquisitions as well as managing existing hotel relationships to maximize revenue growth. This involves actively identifying high-potential prospect partners and educating accommodation providers on the unique features of the Trip.com platform. The role requires a customer-centric mindset to ensure hotels offer competitive content, rates, availability, and product value to Trip.com customers. Additionally, the candidate will be responsible for keeping properties updated on ongoing promotional campaigns and market deals, maintaining strong coverage across their portfolio.

This position demands strategic data research and analysis on market trends, products, competitors, prices, and suppliers to provide actionable insights to the global headquarters. These insights are vital for optimizing product design and sales strategies to ensure successful localization of global products. The candidate will also perform other business-assigned tasks to support the company’s growth objectives. This role offers an excellent opportunity to join a leading travel group, contribute to its expanding footprint, and make a direct impact on the traveler experience through innovative hotel partnerships and market development efforts.

Job Requirements

Fluent in English
Valid working permit/visa in the US (no sponsorship)
Minimum of 3 years of experience in hospitality, revenue or yield management, or e-commerce
Existing network with tourism boards, airlines, affiliate partners, and travel influencers preferred
Detail-oriented, execution-focused, and fast learner
Ability to work independently with minimal supervision
Dynamic and positive team player
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Relevant exposure to OTA environment advantageous
Willing to travel

Job Qualifications

Fluent in English
Valid working permit/visa in the US (no sponsorship)
A minimum of 3 years of working experience in hospitality, revenue/yield management, or e-commerce
An existing network with tourism boards, airlines, affiliate partners, and travel influencers would be preferred
Detail-oriented, execution-focused, and fast learning capability
Able to work independently with minimal supervision, having complete ownership of your designated region
Dynamic, positive, and a good team player
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Relevant exposure in the OTA environment will have an added advantage
Willing to travel

Job Duties

Have end-to-end ownership of new hotel acquisitions and existing hotel account management within your designated market
Actively identify high-potential prospect partners and grow the revenue of the existing portfolio in this region
Educate accommodation providers on the many unique features that the trip.com platform offers
Quickly and effectively identify the correct platform product for each of your accounts to maximize their revenue
Take a customer-centric approach to everything you do
Ensure hotels content, rates, availability, and products offer the best value to Trip.com customers
Keep your properties up to date on the campaigns offered by the trip.com platform and ensure strong coverage of deals across your account portfolio
Responsible for the assigned market, and conducting the data research and analysis (market, product, competitor, price, supplier, etc.)
Provide market insights to the global headquarters to optimize the product design and sales directions for the success of global product localization
Other assigned tasks based on business need