Manager, Workplace Experience

Oakland, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $150,000.00 - $200,000.00

Work Schedule

Standard Hours

Job Description

Airwallex is a leading global unified payments and financial platform designed to support businesses around the world. Founded in Melbourne and valued at US 8 billion, Airwallex empowers over 200,000 companies, including notable clients such as Brex, Rippling, Navan, Qantas, and SHEIN. The company operates across 26 offices with a dedicated team of more than 2,000 innovative technology professionals. Airwallex is backed by prominent global investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. This strong backing and a clear vision have positioned Airwallex as a pioneer in the future landscape... Show More

Job Requirements

5 years in a people-focused role such as workplace experience, employee engagement, office management, facilities, or hospitality events management
1-2 years of experience managing people, vendors, or cross-functional projects with demonstrated leadership capability
Ability to consistently deliver a high level of customer service
Strong communication skills across employees at all levels within the organization
Demonstrated ability to handle multiple tasks with little or no supervision
Advanced problem solving skills
Ability to triage and create sensible prioritization in order to continue to be effective
Positive attitude
grace under pressure
Accurate, organized, punctual and accountable
Strong computer skills including experience with Google Suite and Slack
Fluency with budgeting, procurement, and vendor management tools like Pigment, Oracle, AuditBoard and Ironclad are a plus

Job Qualifications

Five years in a people-focused role such as workplace experience, employee engagement, office management, facilities, or hospitality events management
One to two years of experience managing people, vendors, or cross-functional projects with demonstrated leadership capability
Ability to consistently deliver a high level of customer service
Strong communication skills across employees at all levels within the organization
Demonstrated ability to handle multiple tasks with little or no supervision
Advanced problem-solving skills
Ability to triage and create sensible prioritization to continue to be effective
Positive attitude with grace under pressure
Accurate, organized, punctual and accountable
Strong computer skills including experience with Google Suite and Slack
Familiarity with budgeting, procurement, and vendor management tools like Pigment, Oracle, AuditBoard and Ironclad is a plus

Job Duties

Oversee all facilities management and services to ensure seamless operations for the SF office and regional hubs (Austin, New York)
Manage the Workplace budget, including operating expenses, and analyze cost-effective measures for space optimization
Establish and enforce Workplace objectives, policies, and operating procedures, ensuring compliance with health, safety, and local regulations
Track key performance indicators (KPIs), such as in-person metrics and space efficiency, to provide leadership with actionable insights
Cultivate and manage vendor partnerships (e.g., Real Estate, Property Management, F&B) to maximize value and oversee the office Food & Beverage program
Lead cross-functional project planning (with IT, Finance, Security, HR) for new office-build initiatives and manage internal workplace communications
Provide first-instance support for office equipment and facilities in partnership with IT
Coordinate all in-office events for employees and serve on the Culture Committee to drive culture initiatives
Manage workplace and wellbeing projects in cooperation with global Workplace Experience leads
Create and manage a warm, welcoming guest experience and a scalable guest management system
Provide operational support to the People & Talent (P&T) team, including assistance with hiring, onboarding/offboarding, benefits administration, and systems administration
Assist the Talent team with onsite interviews and creating a world-class candidate experience
Serve as backup support for the People Operations and Talent teams, and take on ad hoc projects as needed
Manage a small Workplace Experience team (1-2 people) including a mix of full-time staff and contractors

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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