Job Overview
Employment Type
Full-time
Compensation
Salary
Range $150,000.00 - $200,000.00
Work Schedule
Standard Hours
Job Description
Airwallex is a leading global unified payments and financial platform designed to support businesses around the world. Founded in Melbourne and valued at US 8 billion, Airwallex empowers over 200,000 companies, including notable clients such as Brex, Rippling, Navan, Qantas, and SHEIN. The company operates across 26 offices with a dedicated team of more than 2,000 innovative technology professionals. Airwallex is backed by prominent global investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. This strong backing and a clear vision have positioned Airwallex as a pioneer in the future landscape of global payments and financial services. The company culture encourages employees to bring founder-like energy, deep curiosity, humility, and collaboration to their work. Airwallex values speed combined with rigor and promotes using AI to enhance problem-solving and decision-making. Team members are empowered to make a real impact by turning ideas into viable products and delivering results end-to-end. Airwallex offers an exceptional environment for accelerated learning and career growth in the fintech industry.
This role is based in San Francisco and is a full-time salaried or exempt position requiring in-office presence Monday through Thursday, from 9 am to 5 pm. The position reports to the People & Talent team, which is committed to attracting and retaining top talent to drive the company’s growth. The role focuses on managing the day-to-day operations and experience of Airwallex’s workplaces, including the San Francisco office and regional hubs in Austin and New York. Responsibilities include overseeing all facilities management, vendor relationships, and budgeting. The manager will analyze key operational metrics to enhance space utilization and workplace efficiency. Additionally, the role entails elevating employee engagement through organizing in-office events, executing culture initiatives, and providing operational support to the People & Talent team. Candidates must excel in multi-tasking, vendor management, and project coordination across departments such as IT, Finance, Security, and HR. Successful applicants will have prior leadership experience and possess strong communication skills to interact effectively at all organizational levels. This role demands a high level of organizational agility, problem-solving capabilities, and a positive attitude under pressure. If you are passionate about workplace operations and want to contribute to shaping the employee experience in a fast-moving fintech leader, this opportunity at Airwallex offers a dynamic and rewarding environment.
This role is based in San Francisco and is a full-time salaried or exempt position requiring in-office presence Monday through Thursday, from 9 am to 5 pm. The position reports to the People & Talent team, which is committed to attracting and retaining top talent to drive the company’s growth. The role focuses on managing the day-to-day operations and experience of Airwallex’s workplaces, including the San Francisco office and regional hubs in Austin and New York. Responsibilities include overseeing all facilities management, vendor relationships, and budgeting. The manager will analyze key operational metrics to enhance space utilization and workplace efficiency. Additionally, the role entails elevating employee engagement through organizing in-office events, executing culture initiatives, and providing operational support to the People & Talent team. Candidates must excel in multi-tasking, vendor management, and project coordination across departments such as IT, Finance, Security, and HR. Successful applicants will have prior leadership experience and possess strong communication skills to interact effectively at all organizational levels. This role demands a high level of organizational agility, problem-solving capabilities, and a positive attitude under pressure. If you are passionate about workplace operations and want to contribute to shaping the employee experience in a fast-moving fintech leader, this opportunity at Airwallex offers a dynamic and rewarding environment.
Job Requirements
- 5 years in a people-focused role such as workplace experience, employee engagement, office management, facilities, or hospitality events management
- 1-2 years of experience managing people, vendors, or cross-functional projects with demonstrated leadership capability
- Ability to consistently deliver a high level of customer service
- Strong communication skills across employees at all levels within the organization
- Demonstrated ability to handle multiple tasks with little or no supervision
- Advanced problem solving skills
- Ability to triage and create sensible prioritization in order to continue to be effective
- Positive attitude
- grace under pressure
- Accurate, organized, punctual and accountable
- Strong computer skills including experience with Google Suite and Slack
- Fluency with budgeting, procurement, and vendor management tools like Pigment, Oracle, AuditBoard and Ironclad are a plus
Job Qualifications
- Five years in a people-focused role such as workplace experience, employee engagement, office management, facilities, or hospitality events management
- One to two years of experience managing people, vendors, or cross-functional projects with demonstrated leadership capability
- Ability to consistently deliver a high level of customer service
- Strong communication skills across employees at all levels within the organization
- Demonstrated ability to handle multiple tasks with little or no supervision
- Advanced problem-solving skills
- Ability to triage and create sensible prioritization to continue to be effective
- Positive attitude with grace under pressure
- Accurate, organized, punctual and accountable
- Strong computer skills including experience with Google Suite and Slack
- Familiarity with budgeting, procurement, and vendor management tools like Pigment, Oracle, AuditBoard and Ironclad is a plus
Job Duties
- Oversee all facilities management and services to ensure seamless operations for the SF office and regional hubs (Austin, New York)
- Manage the Workplace budget, including operating expenses, and analyze cost-effective measures for space optimization
- Establish and enforce Workplace objectives, policies, and operating procedures, ensuring compliance with health, safety, and local regulations
- Track key performance indicators (KPIs), such as in-person metrics and space efficiency, to provide leadership with actionable insights
- Cultivate and manage vendor partnerships (e.g., Real Estate, Property Management, F&B) to maximize value and oversee the office Food & Beverage program
- Lead cross-functional project planning (with IT, Finance, Security, HR) for new office-build initiatives and manage internal workplace communications
- Provide first-instance support for office equipment and facilities in partnership with IT
- Coordinate all in-office events for employees and serve on the Culture Committee to drive culture initiatives
- Manage workplace and wellbeing projects in cooperation with global Workplace Experience leads
- Create and manage a warm, welcoming guest experience and a scalable guest management system
- Provide operational support to the People & Talent (P&T) team, including assistance with hiring, onboarding/offboarding, benefits administration, and systems administration
- Assist the Talent team with onsite interviews and creating a world-class candidate experience
- Serve as backup support for the People Operations and Talent teams, and take on ad hoc projects as needed
- Manage a small Workplace Experience team (1-2 people) including a mix of full-time staff and contractors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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