Manager, Wedding and Special Events

Plantation, FL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $39,700.00 - $65,600.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Travel opportunities

Job Description

Atlantis Paradise Island is a renowned oceanside resort located on Paradise Island in The Bahamas, celebrated for its unique blend of natural beauty and world-class amenities. Established 25 years ago, Atlantis has grown into a premier destination offering an immersive experience that combines Bahamian culture, luxury accommodations, expansive water parks, marine habitats, and exceptional dining. The resort prides itself on its commitment to sustainability and environmental conservation, embracing the spirit of The Bahamas through its vibrant art, history, and community involvement. With over 3,800 rooms spread across five distinct lodging options including iconic towers, family-friendly resorts, luxury suites, and residential-style accommodations, Atlantis provides a diverse range of experiences tailored to various guest preferences. The upcoming opening of Somewhere Else, a new lifestyle hotel in partnership with Groot Hospitality, promises to enhance the resort’s portfolio by adding over 400 guestrooms and an array of modern amenities, all infused with tropical modernism.

The position of Manager of Weddings & Special Occasions is a critical role within Atlantis Paradise Island's acclaimed Weddings and Special Occasions department. This role centers on the booking and contracting of all wedding and special occasion business within the assigned geographical region and market segment, ensuring every client’s vision is executed seamlessly from inquiry through to event conclusion. The Manager will provide daily sales-driven support, actively seeking opportunities to increase revenue and build long-lasting relationships with key travel partners and clients. Working closely with the Director of Weddings & Special Occasions, the Manager will apply strategic sales techniques and meticulous organizational skills to handle client communications, contract negotiations, room block management, and event coordination.

This role offers significant growth potential for candidates passionate about hospitality and event management, requiring a proficient understanding of sales and event systems such as Delphi/IvvY, coupled with strong customer service acumen and attention to detail. The ideal candidate thrives in a fast-paced environment, demonstrating the ability to juggle multiple tasks, maintain clear and continuous communication with internal departments and external clients, and contribute to the enhancement of operational procedures. The Manager will also occasionally assist with event execution and must be willing to travel minimally for tradeshows, media events, and relevant training, helping to strengthen Atlantis’s presence in the industry. In summary, this position is ideal for a motivated, detail-oriented professional with a passion for delivering memorable wedding and special occasion experiences within a luxury resort setting.

Job Requirements

Bachelor’s degree in related field preferred, or practical work experience equivalent
Proficiency and full working knowledge of MS Office (Outlook, Power Point, Word, Excel, etc.), Social Media
Must be able to work independently with a strong degree of initiative
Must be effective in handling customer interactions with ease
Must be detail-oriented and capable of managing multiple tasks on a daily basis
Strong written and verbal communications skills
Sales and Event Management System (Delphi/IvvY) and LMS experience preferred
Organizational skills for maintaining, documenting, and filing information relative to business activities
Prior hotel experience preferred
Prior sales and event/wedding experience preferred
Naturally pleasant and friendly demeanor with passion for customer service
Will be called upon to travel to assist in sales and event execution

Job Qualifications

Bachelor’s degree in related field preferred
Proficiency and full working knowledge of MS Office (Outlook, Power Point, Word, Excel, etc.), Social Media
Sales and Event Management System (Delphi/IvvY) and LMS experience preferred
Organizational skills for maintaining, documenting, and filing information relative to business activities
Prior hotel experience preferred
Prior sales and event/wedding experience preferred
Strong written and verbal communications skills
Naturally pleasant and friendly demeanor with passion for customer service
Must be effective in handling customer interactions with ease
Must be detail-oriented and capable of managing multiple tasks daily
Must be able to work independently with a strong degree of initiative

Job Duties

Assist in answering all Wedding and Special Occasion calls, emails and RFP requests and respond with all necessary and requested information
Respond to all leads and general email communication within 24 hours on businessdays
Create all bookings in Delphi/IvvY or comparable Sales and Event Management System
Book and contract all room block and catered Wedding and Special Occasion functions for clients in designated region and market segment and follow up with all client questions and inquiries throughout the planning process
Manage all contractual and room block matters throughout the entire planning phase
Handle contract negotiation and file turnover effectively
Coordinate transition of booking to On-Island Resort Planner/Celebrations Manager
Provide continuous communication and follow-up with all relevant departments
Process finalized contracts and payments in a timely manner
Strive to achieve and exceed individual and departmental performance goals (revenue production and performance ratings achieved from surveys)
Assist with the development and updates of Standard Operating Procedures
Minimum travel requested to attend tradeshows and media/special events/on-island events and training as needed
Provide continual support and maintain relationships with key travel partners in designated region, including conducting presentations when appropriate
Assist with the execution of Weddings/Special Occasions if/when necessary
Assist On-Island Resort Planners in coordinating site and arrangement visits and travel to attend when necessary
Provide recommendations for potential exposure and revenue opportunities
Assist with developing and executing plan for assigned core niche markets
Provide recommendations for streamlining processes and improving overall service and operations
Continually build partner relationships in the industry
Solicit business from new sources relevant to designated niche business segment
Continually maintain knowledge on competition and industry trends and provide recommendations on improving the effectiveness of marketing efforts
Provide regular reporting on groups as requested by Director of Weddings & Special Occasions
Work to continually improve communication efforts between sales team and on-island coordination team and other relevant departments
Conduct follow-up once group has traveled to secure repeat business opportunities
Assist with other departmental special projects or roles as requested by Director of Weddings & Special Occasions