Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $78,721.68 - $101,735.32
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Job Description
Tepper Sports & Entertainment is a dynamic and innovative company that owns and operates some of the premier sports and entertainment venues in the United States, including the iconic Bank of America Stadium and Panthers practice facilities. As a leader in the sports and entertainment industry, Tepper Sports & Entertainment is committed to providing unforgettable experiences to sports fans, concert-goers, and event attendees through exceptional venue operations and fan engagement. The organization values sustainability, operational excellence, and community involvement, making it a desirable workplace for professionals dedicated to advancing these principles.
This full-time Manager of Venue Presentation position, rep... Show More
This full-time Manager of Venue Presentation position, rep... Show More
Job Requirements
- Minimum 5 years experience working in an operations management role for a sports/entertainment venue or public-facing assembly facility
- Bachelor’s Degree in a field applicable to venue operation or 10-years equivalent experience
- Experience managing an operating budget consisting of in-house labor, outsourced labor, service contracts and consumable supplies cost centers
- Experience/knowledge of food and beverage cleaning operations
- Proficient in Microsoft Word and Excel software, and Computerized Maintenance Management System software
- Must be flexible to work evenings and/or weekends and all Carolina Panthers, Charlotte F.C. and major stadium events, including events held on weekends, nights, and holidays when necessary
- Valid driver’s license
- Must pass pre-employment screens
Job Qualifications
- Minimum 5 years experience working in an operations management role for a sports/entertainment venue or public-facing assembly facility
- Bachelor’s Degree in a field applicable to venue operation OR 10-years equivalent experience
- Experience managing an operating budget consisting of in-house labor, outsourced labor, service contracts and consumable supplies cost centers
- Experience/knowledge of food and beverage cleaning operations
- Proficient in Microsoft Word and Excel software, and Computerized Maintenance Management System software
- Valid driver’s license
- Must pass pre-employment screens
Job Duties
- Provide the highest level of customer service to the Carolina Panthers, Charlotte Football Club, touring artists, partnership clients and all guests
- Direct and administratively support a high performing and dedicated in-house maintenance and repair staff responsible for all touch points and visual presentation in the building
- Oversee of a comprehensive preventative maintenance and reactive repair program for flooring, walls, ceilings, carpets, countertops and furniture
- Direct preventative maintenance and repairs of stadium railings, flooring, expansion joints, bowl precast risers, columns and other structural and decorative surfaces
- Oversee drywall repairs and painting, granite and marble maintenance, and carpentry and detailing projects
- Champion a successful offsite warehouse program including all required lease obligations for maintenance and inspections, storage oversight, shipping/receiving and the movement of conversion assets
- Manage the execution by third party contracted services verifying conformance with terms and deliverables including glass and finished metal cleaning, scoreboard and ribbon board cleaning, exterior window washing, pest control and stadium concrete power washing
- Provide oversight and quality control of stadium cleaning vendors ensuring expectations are met, quality control checklists event prep/during the event and post event, coordinate and provide oversight of all stadium cleaning contracts and vendors
- Prepare the stadium for events by completing quality assurance inspections, reactive incident management system tasks as required, and post-event procedure supervision
- Self-direct and project team workload to achieve annual business goals and support the overall organization
- Be on site and an active participant in all major stadium events and special events as required
- Complete site surveys and visual inspections for maintenance repairs and Capital Improvement Projects
- Assist with project cost planning and budget adherence
- Complete weekly payroll for full-time hourly staff reporting to this position and review payroll invoices from third-party housekeeping partners
- Facilitate training and career development for direct reports and motivate team members to achieve stretch goals
- Coordinate effectively with peers in the MEP and Maintenance departments for infrastructure repairs and maintenance
- Other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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