Manager, Training- Hospitality

San Manuel is one of the largest private employers in the Inland Empire, renowned for its commitment to employee growth, well-being, and delivering exceptional service within the hospitality industry. The organization operates across a wide range of hospitality operations, including luxury hotel and spa services. With a reputation for excellence and an eye on innovation, San Manuel is dedicated to providing a best-in-class guest experience, supported by strong leadership and a culture that values continuous improvement, collaboration, and recognition of employee achievements. This dedication is reflected in their adherence to industry-leading standards such as Forbes Travel Guide, Michelin, and AAA ratings ensuring a superior hospitality environment.

The role of Manager Training - Hospitality at San Manuel is a pivotal position that involves enterprise-wide leadership in hospitality training and development. Reporting directly under the supervision of the Senior Vice President of Hospitality and the Vice President of Hotel Operations, this role is responsible for elevating service standards across all operational areas. The Manager Training - Hospitality is charged with executing the Yaamava Brand Standards and collaborating closely with department leaders and executive management to foster service excellence. This role includes assessing training needs, designing comprehensive training programs, and ensuring that standards across all hospitality operations meet or exceed industry awards criteria.

This position demands proactive leadership in observing, inspecting, and assessing team and operational effectiveness, compliance, and safety protocols. The manager will conduct evaluations of program effectiveness, maintain thorough records of training activities, and respond strategically to customer feedback and industry trends. Critical to this role is the ability to cultivate a positive, collaborative working environment that promotes continuous feedback and improvement. The Manager will also be responsible for developing and managing administrative tasks such as scheduling, reporting, and documentation essential to the efficiency and success of the training department.

Supervisory responsibilities include hiring, training, performance evaluation, and the development of career advancement plans with an eye toward succession planning. This position requires a detail-oriented and strategic thinker with a strong command of Microsoft Office and Office 365 products, excellent communication and presentation skills, and a passion for coaching teams to achieve high standards. The Manager Training - Hospitality will play an instrumental role in maintaining San Manuel’s leadership in the hospitality sector by ensuring that all employees are equipped with the knowledge and skills to deliver outstanding guest experiences consistently.