Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
dining discount
Retail wine discount
Retail and private event discount
Complimentary wine tasting
Medical insurance
Prescription coverage
Dental Insurance
Vision Insurance
telehealth services
Wellness discount
401(k) with Company Match
Health flexible savings account
Dependent care flexible savings account
long-term disability insurance
Voluntary Short-Term Disability Insurance
basic life insurance
accidental death and dismemberment insurance
Paid parental leave
Paid Time Off
Team member relief program
Wellness Support
mental health support
Everyday benefits program
Employee Discounts
Team member rewards
Milestone recognition
Referral bonuses
Career development opportunities
Job Description
Cooper's Hawk Winery & Restaurants is a distinguished hospitality company that seamlessly blends a sophisticated Napa Valley experience with accessible dining. Known for its elegant tasting rooms combined with polished casual restaurants and scratch kitchens, Cooper's Hawk offers award-winning wines that have garnered recognition as the Official Wines of the Screen Actors Guild Awards. The company proudly supports the world's largest wine club membership, reflecting its commitment to democratizing the good life and creating a strong sense of community through food, wine, and shared experiences.
As a Manager of Team Member Experience at Cooper's Hawk, you will serve ... Show More
As a Manager of Team Member Experience at Cooper's Hawk, you will serve ... Show More
Job Requirements
- Must represent Cooper's Hawk Values
- must be at least 21 years of age
- must have hospitality management or training experience
- must be able to communicate clearly and effectively
- must be able to work flexible shifts including weekends and holidays
- must be able to lift and carry up to 50 lbs
- must be able to stand for at least 10 hours per shift
- must be able to work 50-60 hours per week
- must be able to perform essential functions to company standards with reasonable accommodation
- must be able to read, write, and understand English
Job Qualifications
- Experience as a new restaurant opening trainer or lead restaurant trainer
- previous management experience at Cooper's Hawk Winery & Restaurants or another restaurant concept
- passion for hospitality
- knowledge of operations in tasting room, front of house, and kitchen
- strong interpersonal and leadership skills
- ability to multi-task and work effectively in a fast-paced environment
- basic knowledge of first aid and handling emergencies
- ability to work flexible shifts and schedules including weekends and holidays
- ability to perform essential functions with reasonable accommodation
- ability to read, write, and understand English
Job Duties
- Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place
- maintain applicant tracking systems and ensure internal job postings are visible to current Team Members
- ensure onboarding and offboarding processes are timely, organized, and positive
- participate in orientations and ensure training materials and uniforms are available
- collaborate with trainers and managers to ensure training programs are executed and standards are met
- conduct 30/60/90-day check-ins with new hires and communicate progress to department managers
- track and analyze time-in-position data and identify training and development opportunities
- ensure compliance with HR systems, certifications, and break policies
- attend community and manager meetings to stay aligned with team needs
- observe new Team Members on shift and provide feedback to support success
- partner with department managers and HR to coordinate leaves of absence and return-to-work transitions
- share engagement and retention insights with the GM and Area Director
- partner with managers to identify internal talent for hourly leadership roles
- follow policies, systems, and standards and ensure others are doing the same
- conduct stay interviews and gather feedback to improve the Team Member experience
- provide guidance on Paylocity functions and benefits utilization
- ensure Team Members feel heard, supported, engaged and celebrated
- promote a culture of fun and recognition through celebrations, events, and milestones
- coordinate charity events and community involvement opportunities
- lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates
- celebrate Team Member achievements and life events
- interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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