Manager Soft Services

San Diego, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $110,250.00 - $183,750.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

basic life insurance

401k plan

Paid vacation

Paid holidays

Job Description

ASML is a leading global technology company specializing in the design and manufacturing of advanced semiconductor equipment used in the production of integrated circuits. Headquartered in the Netherlands, ASML operates cutting-edge research and manufacturing facilities worldwide, including a prominent campus in San Diego, California. Renowned for its dedication to innovation, quality, and sustainability, ASML fosters a dynamic work environment that supports the growth and well-being of its employees while maintaining high standards for operational excellence and customer satisfaction.

The Soft Services Manager role at ASML’s San Diego campus is a critical leadership position responsible for overseeing a comprehensive portfolio of soft services, officing, and Activity-Based Working (ABW) operations across multiple buildings within the campus. These soft services include the management of café and food services, break rooms, convenience centers, office supplies, fitness amenities, cleaning and maintenance programs, and event support. The manager ensures that these services promote a safe, sustainable, and user-centric workplace that supports employee productivity, engagement, and overall well-being.

In this role, the Soft Services Manager acts as the principal point of contact for Integrated Facilities Management (IFM) soft services contract ownership, overseeing vendor service delivery, performance management, compliance, and financial governance. The position requires close collaboration with various stakeholders including Human Resources, IT, Security, and Manufacturing to seamlessly integrate workplace experience initiatives and maintain service excellence.

The manager also leads the strategic development and operational management of officing and ABW practices, defining standards, policies, and user guidelines to optimize space utilization and support the evolving needs of the workforce. Key responsibilities include managing budgeting processes, driving continuous improvement initiatives, ensuring regulatory compliance across multiple areas such as food safety and sanitation, and fostering innovation through technology and process enhancements.

This leadership position demands a strategic and analytical mindset, strong vendor and contract management capabilities, and the ability to cultivate a culture of innovation and customer service within a fast-paced, technology-driven corporate environment. With an annual base salary range of $110,250 to $165,375, ASML offers competitive compensation aligned with role, level, and market data, alongside benefits such as medical, dental, vision, life insurance, 401k participation, paid vacation, and holidays.

ASML embraces diversity and inclusion, promoting equal opportunity employment and providing reasonable accommodations to support employees with disabilities. This commitment reflects the company’s core values of respect, collaboration, and continuous improvement, making ASML an employer of choice for professionals seeking a challenging and rewarding career in the high-tech industry.

Job Requirements

Bachelor’s or master’s degree in facility management, hospitality, business administration, or related field
Minimum 5 years of experience in soft services, workplace operations, hospitality, or IFM operations
Experience managing large outsourced FM contracts and food programs
Preferred experience with ABW and workplace change management
Knowledge of relevant compliance standards including food safety and sanitation
Strong vendor management and contract oversight skills
Ability to lead cross-functional teams and manage budgets effectively
Excellent communication, problem-solving, and stakeholder management skills
Proficiency in data analysis and continuous improvement methodologies

Job Qualifications

Bachelor’s or Master’s degree in Facility Management, Hospitality, Business Administration, or a related field
5-10+ years of experience in soft services, workplace operations, hospitality, or Integrated Facilities Management (IFM)
Proven experience managing large outsourced facilities management contracts
Knowledge of food service compliance and HACCP standards
Experience with Activity-Based Working (ABW), officing, or workplace change management preferred
Strong vendor and contract management skills
Experience supporting multi-building corporate or high-tech campuses
Skills in strategic planning, communication, accountability, and innovation cultivation
Data-driven approach to service improvements
Familiarity with event support operations, space occupancy management, and cleaning service governance

Job Duties

Lead all soft services operations including cleaning programs, café and food services, break rooms, convenience centers, gym and fitness amenities, mailroom, landscaping, waste and recycling, mobility services, reception, hospitality, lockers, and wellness rooms
Manage the Integrated Facilities Management (IFM) soft services contract including service delivery, compliance, KPIs, and business reviews
Own and manage the IFM soft services OPEX budget, including forecasting and cost control
Define, maintain, and govern Activity-Based Working (ABW) standards and officing operations, including seat allocation and utilization analytics
Oversee café operations covering menu development, pricing, hygiene, HACCP compliance, and customer satisfaction
Lead cleaning standards and coordinate event, meeting support, room setups, and AV/IT logistics
Manage convenience centers and office consumables ensuring uninterrupted availability and vendor coordination
Serve as the primary contact for workplace experience, resolve escalations, and partner with cross-functional teams to enhance employee satisfaction