Manager, Product Management – Restaurants (Hybrid - Seattle)

Nordstrom is a highly respected and well-established retail company known for its exceptional customer service and quality products. With a rich history that spans decades, Nordstrom has built a reputation for combining luxury and accessibility across its extensive network of stores and online platforms. Among its many business ventures, Nordstrom operates a substantial restaurant and specialty coffee business valued at $218 million. This segment spans 191 locations and includes 17 unique concepts, underlining its commitment not only to retail but also to providing exceptional dining and beverage experiences to its customers. Nordstrom is focused on innovation and constantly modernizing its operations to maintain a competitive edge and provide seamless experiences for its patrons. One key area of this modernization is technology, where the company is actively upgrading the systems that support its restaurant operations. This includes the rollout of a new point-of-sale (POS) system that has already gone live, with current and upcoming efforts focused on improving Labor Management and Inventory Management systems.

The role of Manager of Product Management for Restaurants at Nordstrom is a leadership position pivotal to driving these modernization initiatives forward. This role entails defining and executing a comprehensive multi-year strategy to enhance technology capabilities within Nordstrom's restaurant business. The successful candidate will lead and mentor a talented team of product managers, steering the development and implementation of solutions that integrate complex third-party software with enterprise-grade internal systems. The restaurant technology domain at Nordstrom sits at a challenging intersection involving operational complexity, vendor partnerships, and the integration of diverse software tools — all aimed at streamlining business processes and enhancing operational efficiency.

This role requires a strategic and visionary leader who can successfully manage relationships with cross-divisional restaurant business stakeholders and translate business needs into effective product strategies. The Manager of Product Management will oversee major technology initiatives such as the deployment of Labor Management and Inventory Management systems, as well as ongoing enhancements to the POS system. A critical focus is on establishing a fully integrated and reliable technology foundation that supports the restaurant portfolio by the end of 2027.

Among the responsibilities, the Manager will lead complex integrations of third-party software, tracking dependencies across enterprise systems and managing vendor partnerships to ensure project delivery timelines are met. Additionally, the role involves creating a comprehensive data story for Restaurants by combining information from various systems — including labor, POS, store traffic, and customer loyalty programs — into actionable business insights. These insights will be essential for measuring the impact of the restaurant business on Nordstrom’s broader operations and driving data-informed decision-making and strategic refinement.

Leadership and team development are central to this role. The Manager will coach and grow a high-performing product management team, fostering both professional growth and excellence in customer focus and ownership. They will establish clear expectations, provide honest feedback, and create an environment that encourages continuous improvement. Building trust and collaboration among business stakeholders is also key, ensuring that restaurant operators receive product support that aligns with their needs and operational realities.

The ideal candidate is expected to possess strong experience in leading complex software implementations and integration initiatives, particularly those involving multiple systems and vendor partners. Advanced data analytics skills are necessary for extracting and leveraging raw data to inform strategy and business cases. Proven experience in coaching and developing product managers is essential, along with excellent communication skills to manage cross-functional teams and stakeholder relationships effectively. This role requires navigating the complexities of a restaurant business operating within a larger enterprise, balancing compliance, cost management, customer experience, and system stability.

Nordstrom values its employees and provides a comprehensive benefits package, including competitive annual pay in the range of $166,000 to $258,000, with performance-based incentives or bonuses possible. Benefits also include 401k retirement plans, medical, vision, dental, life, and disability insurance, paid time off accruals, holidays, and more. The company is committed to fostering an inclusive work environment, providing accommodations for applicants with disabilities, and complying with legal requirements across different locations. This career opportunity represents a chance to be part of a dynamic, innovative company where technology plays a pivotal role in enhancing customer and operator experiences in the restaurant business segment.