Manager Patient Services

Baltimore, MD, USA|

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k)

Employee tuition assistance

Dependent tuition assistance

Paid Time Off

Job Description

Johns Hopkins Medicine is a world-renowned healthcare institution known for its dedication to excellence in patient care, medical education, and research. As part of the larger Johns Hopkins Health System, it supports a vibrant community of healthcare professionals committed to innovation, compassion, and delivering outstanding patient experiences. The institution fosters a diverse and inclusive workplace where employees are empowered to grow professionally and personally through ongoing education and collaborative teamwork. Employees benefit from a comprehensive array of supportive services and resources, designed to promote health and well-being in a dynamic, mission-driven atmosphere.

The Patient Services Manager role at Johns Hop... Show More

Job Requirements

High school diploma or GED
Five years of management experience in large-scale, high-volume food service operation
Knowledge of food safety, sanitation, and workplace safety standards
Ability to manage, train, and supervise staff
Effective communication skills
Ability to maintain compliance with regulatory and institutional policies
Availability to work full-time, rotating shifts, including weekends
Commitment to uphold patient satisfaction and quality control standards

Job Qualifications

High school diploma or GED
Bachelor’s degree in food services or hospitality preferred
Five years previous management experience in large-scale, high-volume food service operation
Baltimore City Food Services Manager Certificate preferred
Experience in staff training and supervision
Strong knowledge of food safety and sanitation standards
Ability to develop and implement operational policies and procedures
Excellent communication and interpersonal skills
Proficiency in using patient menu computer systems
Experience in quality assurance and performance evaluation

Job Duties

Plan, organize, direct and supervise kitchen service activities and delivery of food to patient floors
Ensure compliance to food safety, sanitation, and overall workplace safety standards
Work with and through lead workers to maintain efficient workflow
Coordinate the scheduling, loading, delivery and pickup of food carts
Maintain compliance with established policies, procedures, objectives, quality assurance, safety, environmental and infection control
Direct and assist with care and maintenance of equipment and supplies
Enhance professional growth and development through in-service and other educational programs
Maintain and support patient menu computer system
Work with clinical departments to develop and implement patient needs
Participate in regular patient rounding to monitor, maintain and improve patient satisfaction
Adhere to sanitation requirements and enforce quality control standards for patient food items
Train, orient, instruct, assign and supervise kitchen service employees
Evaluate performance and recommend action such as merit increases, promotions and disciplinary actions
Develop schedules and assignments and supervise patient services nutrition employees
Establish, monitor and update operating standards as needed, and communicate expectations
Administer program evaluations and reviews including Performance Improvement Plans
Interview, hire, train, appraise, counsel, and supervise staff and handle disciplinary actions
Ensure food and supplies are purchased from approved vendors following procurement processes
Ensure service requirements are met timely and effectively
Responsible for recruitment, hiring and monitoring employee performance

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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