Manager, Operations Services

Beverly Hills, CA, US|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $46,800.00 - $77,400.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

basic life insurance

supplemental life insurance

Disability insurance

critical illness insurance

hospital insurance

accident insurance

Paid Time Off

associate discount

Job Description

Saks Fifth Avenue (SFA) is a renowned luxury department store offering premium products and exceptional services to discerning customers. With a rich history of delivering the highest-quality retail experiences, SFA operates stores across the United States and internationally, catering to clients who expect excellence and personalized attention. Known for its commitment to innovation and redefining luxury retail, Saks Fifth Avenue focuses on creating an environment that integrates top-tier products with world-class customer service, all supported by a dedicated and skilled team.

The role of Manager, Operations Services at Saks Fifth Avenue plays a critical part in maintaining and enhancing th... Show More

Job Requirements

Minimum of 3 years of relevant work experience in operations
Proficiency in computer skills including Microsoft Excel
Effective written and oral communication skills
Strong analytical and problem solving skills
Ability to manage multiple projects and meet deadlines
Ability to train small and large groups
Available to work flexible schedule including nights, weekends, and holidays
Willingness to travel as needed

Job Qualifications

Minimum of 3 years of relevant work experience in operations
Proficiency in computer skills with various applications including Microsoft Excel
Collaborative team player with effective written and oral communication skills
Strong analytical and problem solving skills
Ability to manage multiple projects and adhere to deadlines
Ability to effectively train small and large groups
Available to work a flexible schedule including nights, weekends, and holidays
Flexibility to travel as needed

Job Duties

Handle client inquiries in a prompt, professional and courteous manner while working to provide a resolution with every inquiry
Provide best in class service and dining experiences for all clients
Oversee that standards are aligned across all employees, including following food storage procedures according to the California Health Department standards
Ensure safe working practices are in place, documenting accidents/incidents in a timely manner and be alert to potential safety issues
Ensure valet services are fully functional and staffed according to business needs
Develops and leads training modules to ensure all SOA processes and procedures are followed, developing SOA Supervisor/Lead talent
Train & inspect SOA functions are being executed to standard policy and hold Supervisor & team accountable for results
Focus on achieving and exceeding an exceptional client experience by creating and developing excellent client relationships
Following up on reporting, outstanding invoices, and escalated issues to resolve
Ability to drive profitability through execution of SOA KPIs
Strong with real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partners
Ad hoc responsibilities as needed

Job Location

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