Chili's logo

Manager - Omaha-Hielan

Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Opportunities for advancement
flexible scheduling

Job Description

Chili's is a well-established casual dining restaurant chain that originated in Dallas, Texas in 1975. Over the decades, Chili's has earned a cherished reputation in the industry for its bold flavors and signature menu items such as Big Mouth burgers, house smoked ribs, sizzling fajitas, and hand shaken margaritas. The company's foundation is built upon a deep commitment to exceptional service, outstanding hospitality, and a culture of giving back to the community. This dedication allows Chili's to provide an unparalleled dining experience that keeps Guests returning time and time again. As a leader in casual dining, Chili's not only focuses on flavor and quality but also prides itself on creating a fun, energetic, and inclusive atmosphere for both Guests and Team Members. The brand's success is rooted in its people — from kitchen staff to front-of-house teams, everyone works together in a team-oriented environment to exceed expectations and uphold Chili's high standards.

The Manager role at Chili's is pivotal in maintaining and elevating this successful culture and operational excellence. This position requires individuals who are wired for hospitality and passionate about making meaningful connections with both Guests and Team Members. Managers at Chili's thrive in a people-centric business where teamwork and collaboration are celebrated and rewarded. They play a critical role in leading the team through high-energy shifts, ensuring quality service, and driving the business toward profitability. This role combines leadership, operational management, and a genuine care for every Guest experience.

Managing at Chili's means embodying the company’s cultural beliefs: "Every Guest Counts," "Food Perfection," "Be Accountable," and "Play Restaurant." Managers serve as role models and uphold operational standards and quality control. They are adept at fostering open communication and transparency within the team, encouraging personal accountability while being self-reflective and vulnerable when necessary. A Chili’s Manager uses strategic operational systems such as Manager Timeline and quality Line Checks to maintain cost controls and ensure food safety compliance. They are responsible for hiring, training, and developing Team Members, preparing them to take on greater responsibilities.

Additionally, Managers are community builders who drive Guest engagement both inside and outside the restaurant walls. They influence Team Member behavior by championing change and executing company initiatives with heart and mind. Successful Chili's Managers are dependable team players who excel in fast-paced environments, multitasking effectively to meet the demands of the role. Their leadership style balances the need for business results with a commitment to maintaining Chili's fun, vibrant culture. This role offers the opportunity to grow within a reputable brand while making a tangible impact on the Guest experience and Team Member development.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in restaurant or hospitality management preferred
  • Strong multitasking and organizational skills
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate a team
  • Knowledge of safe food handling procedures
  • Dependable and punctual

Job Qualifications

  • Proven leadership experience in a hospitality or restaurant environment
  • Strong people management and communication skills
  • Ability to handle fast-paced work environments
  • Experience in hiring, training, and developing staff
  • Knowledge of operational cost control and quality standards
  • Familiarity with food safety practices
  • Ability to foster teamwork and motivate staff
  • High school diploma or equivalent, further education a plus

Job Duties

  • Ensure a great Guest experience
  • Role model and hold Team Members accountable to operational and quality standards
  • Identify root cause of issues while being self-reflective and holding yourself accountable first
  • Foster open communication between Team Members and Management
  • Influence Team Member behaviors by championing change and restaurant initiatives
  • Lead with heart and mind
  • Drive business results by utilizing Chili's systems to effectively control costs
  • Follow operational systems, such as our Manager Timeline and performing quality Line Checks
  • Hire, train, retain, and develop Team Members to take on larger roles
  • Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
  • Understand and practice safe food handling procedures
  • Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant

Job Criteria

Experience

Mid Level (3-7 years)


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