Manager of Membership Services

Greenville Swamp Rabbits, located in Greenville, South Carolina, is a prominent professional ice hockey team competing in the ECHL. The team is a proud member of Spire Sports + Entertainment, a diversified sports and entertainment organization based outside Charlotte, North Carolina. Spire Sports + Entertainment is staffed by experienced professionals with expertise in brand consulting, celebrity representation, business development, event activation, hospitality, media relations, social media support, and strategic consulting. The organization embraces innovation and creativity to push the boundaries of traditional marketing, driving business growth in the modern sports and entertainment industry.

Since acquiring the Greenville Swamp Rabbits in March 2020, Spire Sports + Entertainment has witnessed significant expansion and recognition, including winning the ECHL's 'Rising Star Award' and receiving finalist status in consecutive seasons. The company fosters a culture centered on its core principles represented by the RABBIT acronym: Relentless, Accountable, Believe, Bold, Intentional, and Team-first. This collaborative and dynamic culture values professionalism, creativity, and ownership of one's role.

The Manager of Membership Services will play a vital role within the Greenville Swamp Rabbits' ticket sales department. This full-time position is responsible for leading and executing all season ticket member services, retention strategies, events, and fan experience efforts. The primary focus is to maximize customer satisfaction and loyalty, drive season ticket renewals, and maintain long-term relationships with the team’s most dedicated fan base. This role requires a strategic mindset and a passion for live sports and entertainment, aiming to enhance member engagement through innovative benefits and exclusive experiences.

The Manager of Membership Services will develop and implement comprehensive retention strategies targeting increased renewal rates and improved customer lifetime value. They will oversee all communications related to season ticket memberships — including renewal campaigns, service touchpoints, and benefit fulfillment — ensuring member satisfaction is continually prioritized. This role also involves analyzing customer data and feedback to identify new opportunities to improve service and engagement.

They will manage ticketing systems, preferably Archtics, to maintain accurate records of customer interactions and monitor renewal pipelines effectively. The role demands proactive outreach strategies such as personalized calls, emails, and hosting exclusive in-game and off-site events including meet-and-greets and appreciation nights. The Manager will also handle escalated customer service issues with professionalism, offering solutions that reinforce positive experiences.

This position offers a unique chance to influence the fan experience within a rapidly growing AA professional hockey market. Being part of a community-first, polished, professional organization, candidates will enjoy an environment focused on creativity, team collaboration, and personal ownership. The role encourages leadership development, strategic execution, and the chance to be at the forefront of sports fan engagement innovation. The Greenville Swamp Rabbits and Spire Sports + Entertainment are equal opportunity employers dedicated to diversity and inclusion in the workplace.