Manager of Learning & Talent - Aulani, A Disney Resort & Spa ($126,800 - $154,800)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $126,800.00 - $154,800.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Savings benefits
Educational opportunities
special extras
bonus
Long-term incentive units
Paid Time Off
Job Description
Disney Experiences is a premier entertainment and hospitality company renowned worldwide for creating magical experiences that inspire and delight guests of all ages. As a leader in family-friendly destinations, Disney Experiences offers immersive resorts, theme parks, and engaging entertainment that blends exceptional customer service with unique storytelling. One of the crown jewels of Disney Experiences is Aulani, A Disney Resort & Spa, located in the beautiful Kapolei, Hawaii. Aulani seamlessly combines the spirit of O'ahu island culture with the enchantment of Disney, crafting a welcoming and magical environment for guests and cast members alike. This resort stands out not only as a top tourist attraction but also as a workplace committed to fostering creativity, diversity, and growth among its employees. The company prides itself on its deep connection to the local community and the opportunity it provides to formally and informally educate and develop its team in ways that respect cultural heritage while embracing world-class hospitality standards.
The role of Manager of Learning & Talent at Aulani, A Disney Resort & Spa, is a pivotal position committed to driving strategic leadership in learning and development within the resort. This full-time, salaried role is located onsite in Kapolei and reports directly to the Human Resources Director. The Manager of Learning & Talent will be instrumental in fostering a vibrant culture that encourages continuous learning, employee growth, and service excellence aligned with Disney's renowned standards. With a focus on developing targeted learning solutions that meet operational needs and cast experience, this role involves oversight of the Learning & Development Manager while acting as the primary point of contact for all learning requests.
The successful candidate will be responsible for shaping and executing comprehensive learning programs including onboarding, leadership development, service excellence training, and ongoing skills enhancement initiatives. Threaded throughout these responsibilities is a commitment to creating impactful learning experiences that translate into improved resort-wide performance and guest satisfaction. This position not only requires strong project management and strategic advisory skills but also a passion for people development and team leadership. The Manager will collaborate cross-functionally with various departments including Operations Training, Safety, Disney University, Workforce Management, and Line of Business leaders to ensure seamless and consistent delivery of training experiences.
Beyond program leadership, the Manager will play a vital role in financial management by overseeing departmental budgets and ensuring cost-effective use of resources. Continuous evaluation and adaptation of learning strategies based on data-driven insights, industry trends, and guest service standards are essential components of this role. By cultivating trusted relationships across the resort and contributing to the evolution of a comprehensive service auditing program, the Manager of Learning & Talent will influence both the culture and operational excellence at Aulani. This is an exceptional opportunity for an experienced professional who thrives in a dynamic, high-energy environment and who embraces Disney's core philosophy of creating happiness through exemplary learning and development practices. The salary range for this position in Hawaii is $126,800 to $154,800 per year, with potential bonuses and additional incentives, reflecting Disney’s investment in exceptional talent.
The role of Manager of Learning & Talent at Aulani, A Disney Resort & Spa, is a pivotal position committed to driving strategic leadership in learning and development within the resort. This full-time, salaried role is located onsite in Kapolei and reports directly to the Human Resources Director. The Manager of Learning & Talent will be instrumental in fostering a vibrant culture that encourages continuous learning, employee growth, and service excellence aligned with Disney's renowned standards. With a focus on developing targeted learning solutions that meet operational needs and cast experience, this role involves oversight of the Learning & Development Manager while acting as the primary point of contact for all learning requests.
The successful candidate will be responsible for shaping and executing comprehensive learning programs including onboarding, leadership development, service excellence training, and ongoing skills enhancement initiatives. Threaded throughout these responsibilities is a commitment to creating impactful learning experiences that translate into improved resort-wide performance and guest satisfaction. This position not only requires strong project management and strategic advisory skills but also a passion for people development and team leadership. The Manager will collaborate cross-functionally with various departments including Operations Training, Safety, Disney University, Workforce Management, and Line of Business leaders to ensure seamless and consistent delivery of training experiences.
Beyond program leadership, the Manager will play a vital role in financial management by overseeing departmental budgets and ensuring cost-effective use of resources. Continuous evaluation and adaptation of learning strategies based on data-driven insights, industry trends, and guest service standards are essential components of this role. By cultivating trusted relationships across the resort and contributing to the evolution of a comprehensive service auditing program, the Manager of Learning & Talent will influence both the culture and operational excellence at Aulani. This is an exceptional opportunity for an experienced professional who thrives in a dynamic, high-energy environment and who embraces Disney's core philosophy of creating happiness through exemplary learning and development practices. The salary range for this position in Hawaii is $126,800 to $154,800 per year, with potential bonuses and additional incentives, reflecting Disney’s investment in exceptional talent.
Job Requirements
- Bachelor's degree in learning and development, education, organizational performance improvement, industrial and organizational psychology, hospitality, or related field or equivalent experience
- minimum of 4 years of progressive experience in training, learning and development and leadership experience in operations and learning environments
- proven self-starter able to thrive in a fast-paced, evolving operational environment
- strong strategic thinking, analytical, and project management skills
- demonstrated ability to build trusted relationships and influence stakeholders
- proven experience managing team performance and cross-functional partnerships
- experience analyzing, implementing, and evaluating learning solutions
- understanding of learning measurement, key performance indicators, and data-driven decision-making
- strong verbal, written and presentation skills
- excellent attention to detail and comfort with ambiguity
- ability to interact with multiple clients simultaneously and manage priorities with competing demands
- demonstrated strong proficiency with Zoom and Microsoft tools (Outlook, Excel, PowerPoint, TEAMS, Viva Engage)
- flexibility to work varied schedules, including weekends and holidays as required
Job Qualifications
- Bachelor's degree in Learning and Development, Education, Organizational Performance Improvement, Industrial and Organizational Psychology, Hospitality, or related field or equivalent experience
- minimum of 4 years of progressive experience in training, learning and development and leadership experience in operations and learning environments
- proven self-starter able to thrive in a fast-paced, evolving operational environment
- strong strategic thinking, analytical, and project management skills
- demonstrated ability to build trusted relationships and influence stakeholders
- proven experience managing team performance and cross-functional partnerships
- experience analyzing, implementing, and evaluating learning solutions
- understanding of learning measurement, key performance indicators, and data-driven decision-making
- strong verbal, written and presentation skills
- excellent attention to detail and comfort with ambiguity
- ability to interact with multiple clients simultaneously and manage priorities with competing demands
- demonstrated strong proficiency with Zoom and Microsoft tools (Outlook, Excel, PowerPoint, TEAMS, Viva Engage)
- flexibility to work varied schedules, including weekends and holidays as required
- knowledge of resort or hotel operations preferred
- Disney leadership or training experience preferred
- proficiency with learning systems such as D Learn or SAP SuccessFactors preferred
- experience adopting and applying new learning technologies preferred
- ability to facilitate highly complex content and agendas, adapting approach and style to a variety of audiences preferred
- demonstrated understanding of adult learning principles and performance models preferred
- ability to lead through influence in cross-functional, team-based environments preferred
Job Duties
- Act as the central point of contact for learning and development requests
- lead learning advisory conversations with operations, line of business leaders, and HR partners to assess needs and recommend solutions
- serve as a strategic learning partner who translates business challenges into effective learning solutions
- provide strategic oversight for onboarding, leadership development, service excellence, continuous learning programs across the resort and conduct prioritization analysis
- support business and HR strategies by designing and deploying leader and cast development solutions
- partner with operations training, Disney University, safety, workforce management, and line of business leaders to deliver consistent high-quality learning experiences
- oversee the scheduling, delivery, and monitoring of resort onboarding programs including orientation, line of business overviews, and regulatory and safety training
- manage learning plans for hourly and salaried cast
- lead project management for learning initiatives from planning and analysis through delivery and sustainment
- provide consultation on recruitment, selection, design, development, and performance expectations of facilitators, trainers, and learning resources
- observe onboarding, leadership, and service excellence sessions to identify opportunities for improvement
- provide system, process, and learner insights back to instructional design and partners
- create, sustain, and evolve a service auditing program assessing guest service standards
- provide financial leadership and accountability for learning organization managing budgets and costs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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