Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,000.00 - $70,100.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
flexible schedule
Job Description
ASM Global is the world\'s leading venue management company, specializing in the operation of public assembly facilities including arenas, stadiums, convention centers, and theaters. With a strong commitment to delivering exceptional experiences, ASM Global manages hundreds of venues worldwide, providing services that encompass event management, security, crowd control, marketing, and customer relations. The Shrine on Airline is one of ASM Global\'s premier facilities located in Metairie, Louisiana, offering a versatile space for concerts, sporting events, conferences, and community gatherings. ASM Global is known for fostering professional growth, embracing innovation, and maintaining a dedicated team that supports both clients and patrons alike.
The Manager of Event Services at the Shrine on Airline facility plays a crucial role in ensuring the smooth execution of all events held at this notable venue. This salaried and exempt position is responsible for overseeing the front-of-house operations, including customer contact and event coordination. The manager acts as the primary liaison between clients and the facility, guaranteeing that each event meets high standards for organization, client satisfaction, and operational efficiency. Responsibilities include managing event staffing, coordinating security and crowd control measures, interacting with outside contractors, and supporting marketing initiatives aligned with facility best practices.
The ideal candidate will have a blend of supervisory experience, excellent communication skills, and a proactive approach to managing multiple aspects of event services. By collaborating closely with clients, vendors, and internal departments, the Manager of Event Services ensures that every event is executed seamlessly from initial planning through post-event analysis. This role also involves preparing reports, managing budgets, and maintaining an organized database of facility-related assets such as photography and event setups. The position demands flexibility, as the manager must be available to work nights, weekends, and holidays, adapting to the dynamic schedule of event operations.
Working at ASM Global offers a unique opportunity to be part of a global leader in venue management while contributing to the local community through events at the Shrine on Airline. The company values diversity, encourages continuous professional development, and adheres to equal opportunity employment practices. As a member of the ASM Global team, the Manager of Event Services will help deliver memorable experiences to a wide range of clientele, uphold the venue\'s reputation for excellence, and support the growth and success of the facility in the competitive entertainment and event hosting market.
The Manager of Event Services at the Shrine on Airline facility plays a crucial role in ensuring the smooth execution of all events held at this notable venue. This salaried and exempt position is responsible for overseeing the front-of-house operations, including customer contact and event coordination. The manager acts as the primary liaison between clients and the facility, guaranteeing that each event meets high standards for organization, client satisfaction, and operational efficiency. Responsibilities include managing event staffing, coordinating security and crowd control measures, interacting with outside contractors, and supporting marketing initiatives aligned with facility best practices.
The ideal candidate will have a blend of supervisory experience, excellent communication skills, and a proactive approach to managing multiple aspects of event services. By collaborating closely with clients, vendors, and internal departments, the Manager of Event Services ensures that every event is executed seamlessly from initial planning through post-event analysis. This role also involves preparing reports, managing budgets, and maintaining an organized database of facility-related assets such as photography and event setups. The position demands flexibility, as the manager must be available to work nights, weekends, and holidays, adapting to the dynamic schedule of event operations.
Working at ASM Global offers a unique opportunity to be part of a global leader in venue management while contributing to the local community through events at the Shrine on Airline. The company values diversity, encourages continuous professional development, and adheres to equal opportunity employment practices. As a member of the ASM Global team, the Manager of Event Services will help deliver memorable experiences to a wide range of clientele, uphold the venue\'s reputation for excellence, and support the growth and success of the facility in the competitive entertainment and event hosting market.
Job Requirements
- Must successfully pass a criminal background check
- Bachelor\'s degree or equivalent work experience
- 1-3 years of experience with increasing levels of responsibility in the facility industry
- 1-2 years of supervisory experience preferred
- Proficiency in PC Windows-based Microsoft Office applications including Outlook, Excel, Word, and PowerPoint
- Must be accessible, attentive to details and proactive
- Ability to work nights, weekends and holidays as needed
- Must be highly motivated and self-directed
- Experience within facility coordination is desirable
Job Qualifications
- Bachelor\'s degree or equivalent work experience
- 1-3 years of experience in facility industry with increasing responsibilities
- 1-2 years of supervisory experience preferred
- Experience within facility coordination desirable
- Superior communication and organizational skills
- Highly motivated and self-directed
- Ability to work in fast-paced environment
- Accessible, detail-oriented and proactive
- Proficient in Microsoft Office applications including Outlook, Excel, Word and PowerPoint
- Ability to work nights, weekends and holidays as needed
Job Duties
- Serve as the client\'s main point of contact for all assigned facility events
- Collaborate with client regarding all event needs and requests including food and beverage, designated spaces and functions, ancillary and vendor services, affiliates/exhibitors and related billing
- Develop and distribute internal documents such as staffing, cost estimates, event work orders, information sheets and post event reports/action plans
- Develop meeting agendas for clients or vendors
- Research, review and recommend equipment, materials, and supplies for event services
- Coordinate outside service needs with contractors, decorators and vendors
- Coordinate with marketing department regarding front of house marketing and social media initiatives
- Conduct facility inspections to ensure readiness and compliance with client requirements
- Supervise all staffing for assigned events
- Assist with front-of-house arrangements such as opening house, late seating, clearing aisles
- Make immediate decisions in emergency situations in conjunction with facility representatives
- Prepare reports, correspondence and post event analyses
- Develop institutional knowledge of facility policies and procedures
- Serve as primary facilitator for external communications including website inquiries, emails, phone calls and voicemail
- Monitor and assist with social media accounts to ensure consistent and timely messaging
- Organize and maintain facility photography database
- Follow all ASM Global training, policy and procedure requirements
- Assist in preparation of departmental budget and estimated revenues
- Maintain proper image and positive public relations with clients, patrons and staff
- Manage and complete event or facility-related projects
- Perform all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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