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Manager of Event Services

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $48,000.00 - $70,100.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Diversity and inclusion initiatives

Job Description

ASM Global is a worldwide leader in the management of publicly owned assembly and entertainment facilities. With its vast portfolio, ASM Global operates arenas, stadiums, convention centers, theaters, and other venues designed to host a variety of events ranging from sporting events and concerts to conventions and cultural gatherings. The company prides itself on blending innovative management practices with a commitment to customer service, making it a preferred partner for venues across the globe. At ASM Global, every facility is supported by a comprehensive team dedicated to ensuring the success of each event through meticulous planning, operational excellence, and adherence... Show More

Job Requirements

  • Must successfully pass a criminal background check
  • must be highly motivated and self-directed
  • ability to work in a fast-paced environment
  • superior communication and organizational skills
  • must be accessible, attentive to details and proactive
  • must be able to work nights, weekends, and holidays as needed
  • proficiency in PC Windows-based Microsoft Office applications
  • experience within facility coordination is desirable
  • bachelor's degree or equivalent work experience
  • 1-3 years of experience with increasing levels of responsibilities in the facility industry
  • 1-2 years of supervisory experience preferred

Job Qualifications

  • Bachelor's degree or equivalent work experience
  • 1-3 years of experience with increasing responsibility in the facility industry
  • 1-2 years of supervisory experience preferred
  • superior communication and organizational skills
  • ability to work in a fast-paced environment
  • proficiency in Microsoft Office applications including Outlook, Excel, Word, and PowerPoint
  • highly motivated and self-directed
  • attentive to detail and proactive
  • experience within facility coordination desirable
  • ability to work nights, weekends, and holidays as needed

Job Duties

  • Serve as the client's main point of contact for all assigned facility events
  • collaborate with clients regarding event needs and requests including food and beverage, designated spaces and functions, vendor services, affiliates and exhibitors, and billing
  • develop and distribute internal documents such as staffing, cost estimates, event work orders, information sheets, and post-event reports
  • develop meeting agendas for clients or vendors
  • research, review, and recommend equipment, materials, and supplies for event services
  • coordinate outside service needs with contractors, decorators, and vendors
  • coordinate with marketing department regarding front-of-house marketing and social media initiatives
  • coordinate and participate in facility inspections to ensure compliance and readiness
  • supervise staffing for assigned events
  • assist with special front-of-house arrangements such as opening of house, late seating, and aisle clearing
  • make immediate decisions in emergency situations with facility representatives
  • prepare reports, correspondence, and analyses related to post-event discussions
  • develop institutional knowledge of facilities and ASM policies related to event activations
  • monitor and execute external communications including website inquiries, customer emails, main phone line calls, and voicemail
  • assist New Orleans downtown campus team with social media accounts to ensure timely messaging
  • organize and maintain the facility photography database
  • follow all ASM Global training, policies, and procedures
  • assist in preparation of departmental budget and revenue estimates
  • maintain a positive public image and client relationships
  • manage and complete event or facility-related projects assigned
  • perform other duties as assigned

Job Location

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