Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
annual bonuses
Employee Discounts
Job Description
Great Wolf is a well-established and respected hospitality company dedicated to delivering exceptional family-friendly resort experiences across North America. Known for its unique indoor water parks and themed resort atmosphere, Great Wolf has developed a strong reputation as a leading player in the hotel and resort industry. The company prioritizes its workforce, affectionately called the "Pack," positioning its human resources strategy as fundamental to its business objectives and overall guest satisfaction. The hospitality environment at Great Wolf Lodge is dynamic and customer-focused, requiring dedicated professionals who understand the importance of a supportive and inclusive work culture. As a brand renowned for immersive guest experiences combined with a comprehensive approach to employee engagement, Great Wolf fosters an environment where team members can thrive, develop their careers, and contribute meaningfully to the company’s continued success.
The Human Resources Manager at Great Wolf serves as a critical partner and leader within the lodge's organizational structure. This position is instrumental in executing HR strategies that align with both business goals and the well-being of the Pack. Reporting to the HR Director, the HR Manager collaborates closely with lodge leadership to support recruitment efforts, staffing optimization, employee development, and performance management. The role demands a strategic mindset coupled with hands-on execution skills to manage a breadth of HR functions, including talent acquisition, workforce planning, employee relations, benefits administration, worker’s compensation, and compliance with employment laws. Acting as an advocate for employees while balancing operational necessities, the Human Resources Manager plays a vital role in cultivating a positive workplace culture that encourages growth, recognition, and engagement.
This position offers an annual base salary ranging from $75,000 to $85,000, reflecting the candidate’s education, experience, and expertise. Beyond competitive compensation, Great Wolf provides additional incentives such as annual bonuses, a generous Paid Time Off policy, and other employee perks designed to promote work-life balance and satisfaction. The company is committed to fairness and inclusion, complying with all federal and state employment regulations, and fostering an environment free from discrimination. The HR Manager must demonstrate well-rounded capabilities in handling a variety of administrative and strategic duties while championing the company's core values and supporting the Pack at every level.
Overall, this role is ideal for a motivated HR professional who is passionate about creating a thriving workplace culture within a fast-paced hospitality setting. Candidates who bring previous experience in the hotel, resort, or theme park industries, or those holding Human Resource certifications, will find opportunities to expand their impact and career growth here. Great Wolf values proactive problem solvers with strong communication skills, a commitment to compliance, and the ability to lead initiatives that reinforce community among employees. The Human Resources Manager will be integral in shaping workforce strategies that drive operational success and enrich the employee experience, ensuring Great Wolf maintains its position as a premier destination and employer of choice in the hospitality sector.
The Human Resources Manager at Great Wolf serves as a critical partner and leader within the lodge's organizational structure. This position is instrumental in executing HR strategies that align with both business goals and the well-being of the Pack. Reporting to the HR Director, the HR Manager collaborates closely with lodge leadership to support recruitment efforts, staffing optimization, employee development, and performance management. The role demands a strategic mindset coupled with hands-on execution skills to manage a breadth of HR functions, including talent acquisition, workforce planning, employee relations, benefits administration, worker’s compensation, and compliance with employment laws. Acting as an advocate for employees while balancing operational necessities, the Human Resources Manager plays a vital role in cultivating a positive workplace culture that encourages growth, recognition, and engagement.
This position offers an annual base salary ranging from $75,000 to $85,000, reflecting the candidate’s education, experience, and expertise. Beyond competitive compensation, Great Wolf provides additional incentives such as annual bonuses, a generous Paid Time Off policy, and other employee perks designed to promote work-life balance and satisfaction. The company is committed to fairness and inclusion, complying with all federal and state employment regulations, and fostering an environment free from discrimination. The HR Manager must demonstrate well-rounded capabilities in handling a variety of administrative and strategic duties while championing the company's core values and supporting the Pack at every level.
Overall, this role is ideal for a motivated HR professional who is passionate about creating a thriving workplace culture within a fast-paced hospitality setting. Candidates who bring previous experience in the hotel, resort, or theme park industries, or those holding Human Resource certifications, will find opportunities to expand their impact and career growth here. Great Wolf values proactive problem solvers with strong communication skills, a commitment to compliance, and the ability to lead initiatives that reinforce community among employees. The Human Resources Manager will be integral in shaping workforce strategies that drive operational success and enrich the employee experience, ensuring Great Wolf maintains its position as a premier destination and employer of choice in the hospitality sector.
Job Requirements
- Bachelor's degree in human resources, business or related field or equivalent experience
- Minimum of 1 year previous HR experience
- Demonstrated proficiency in Microsoft Office suite
- Successful completion of criminal background check and drug screen
- Strong problem solving and organizational skills
- Attention to detail
- Enthusiastic and positive energy
- Multi-tasking ability
Job Qualifications
- Bachelor's degree in human resources, business or related field or equivalent experience
- Minimum of 1 year previous HR experience
- Demonstrated proficiency in Microsoft Office suite
- Successful completion of criminal background check and drug screen
- Strong problem solving and organizational skills
- Attention to detail
- Enthusiastic and positive energy
- Multi-tasking ability
- Previous experience in hotel, resort, theme park industry preferred
- Human Resources certification or other specialized training preferred
- Experience utilizing HR Technology preferred
Job Duties
- Provides ongoing support and guidance in day to day recruiting
- Oversees recruitment and hiring of supervisor and manager positions as well as other open roles as assigned
- Effectively assesses and prioritizes staffing needs as well as develop and drive strategy to improve staffing levels
- Understands labor model and is able to activate recruiting and staffing strategies based on fluctuations in staffing levels
- Plans effectively for hiring needs based on forecast, turnover, and current staffing levels
- Ability to manage and run full scope of performance management including goal setting, coaching and performance management and execution of pack member performance appraisal process
- Conducts investigations as assigned, presents findings and recommends outcome
- Conducts training to effectively onboard new Pack and new leaders and ensures assignment and training completion of required courses in Great Wolf University
- Supports Pack Member development by offering coaching and guidance around career paths
- Performs gap analysis against competency models and works with leaders to develop their Pack for career growth and succession
- Oversees leave administration, payroll administration including oversight to tenure increase process and other reporting as assigned by HR Director
- Handles day to day benefits questions and helps lead annual Open Enrollment process
- Oversees workers compensation claims working with both the insurance company and with the injured employee
- Leads employee recognition and Pack culture through event planning, constant reinforcement and marketing of recognition program
- Communicates information and ideas clearly, confidently and articulately both in oral and written form
- Provides feedback that supports pack member's growth, development and engagement
- Assist in building bridges between departments, leaders and Pack Members across the lodge
- Follows all federal and state employment law in decision making process and escalates areas of risk or potential liability
- Works to stay up to date on federal and state law changes and demonstrates a working knowledge of basic law as it pertains to worker's comp, payroll, hiring, termination and other employment related decisions
- Provides administrative support as needed for operations including payroll, time and attendance, inventory, ordering, and other data input
- Maintains confidentiality and protects operations by keeping human resource information confidential
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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