MANAGER - HOTEL SERVICES

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

The Venetian Resort is a world-renowned luxury hospitality establishment located in the heart of Las Vegas, Nevada. Known for its exceptional service, grand architecture, and vibrant entertainment options, The Venetian Resort offers guests an unforgettable experience that combines luxury with convenience. As a flagship property in the hospitality and gaming industry, The Venetian Resort prides itself on delivering impeccable guest services while maintaining high standards of safety and professionalism. The resort features an extensive range of amenities including upscale rooms and suites, gourmet dining, casino gaming, retail shopping, and dynamic event spaces. The dedication to providing superior guest experiences is reflected in every department, making The Venetian Resort a leader in the hospitality sector.

The position of Manager - Hotel Services at The Venetian Resort plays a pivotal role in ensuring the highest level of guest satisfaction through the management of Bell Services, Valet Parking, and Parking Operations. This safety-related managerial role requires overseeing daily operational functions, focusing on service delivery, team management, and operational efficiency all aligned with the resort’s policies and brand standards. The Manager is responsible for managing guest interaction at key touchpoints including the bell desk and valet areas, ensuring that the guest experience is smooth, welcoming, and tailored to meet expectations. The role involves coordinating staff assignments, monitoring performance, maintaining departmental budgets, and implementing marketing strategies aimed at enhancing both short-term and long-term profitability.

In addition to these operational responsibilities, the Manager is tasked with fostering a positive work environment that encourages teamwork, employee recognition, and ongoing development. This includes recruiting and training team members, managing employee relations, and ensuring compliance with company policies and labor agreements. The Manager also contributes to the continuous improvement of processes and technology to stay competitive in the dynamic hospitality and gaming industries.

Handling guest concerns promptly, anticipating guest needs, and maintaining excellent communication with both guests and team members are essential components of this role. Attention to safety procedures and adherence to operational standards are crucial, as is the ability to manage multiple shifts including nights, weekends, and holidays. The ideal candidate will have a solid background in hospitality guest services, particularly with experience in managing valet and parking operations or bell desk services. Effectiveness in this position is demonstrated by the ability to lead a team to meet and exceed service standards while managing operational budgets and fostering an inclusive, efficient, and respectful workplace. This role offers an opportunity to be part of a prestigious resort brand that values service excellence and operational integrity.

Job Requirements

21 years of age
Proof of authorization/eligibility to work in the United States
High school diploma or equivalent
Union experience preferred
Must be able to obtain and maintain a valid Nevada Driver’s License, TAM, and any other required certifications or licenses
3 - 5 years of experience in guest services in the hospitality industry
Prior experience in management of valet, parking operations or bell desk highly preferred
Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
Strong interpersonal skills with the ability to communicate effectively with guests and team members of different backgrounds and levels of experience
Must be able to work varied shifts, including nights, weekends, and holidays

Job Qualifications

High school diploma or equivalent
3 - 5 years of experience in guest services in the hospitality industry
Prior management experience in valet, parking operations, or bell desk highly preferred
Strong interpersonal and communication skills
Ability to work varied shifts including nights, weekends, and holidays
Positive attitude and congenial interaction with guests and team members
Ability to manage teams and delegate responsibilities effectively
Knowledge of safety standards and operational procedures
Experience with budget management and staff development

Job Duties

Manage the delivery and measurement of guest service within valet and bell desk consistent with the company’s core service standards and brand attributes
Oversee day-to-day operations, manage guest services areas and team members, including baggage handling, traffic control, valet services, and parking operations
Delegate tasks and department assignments or projects, meeting deadlines and maintaining service quality
Evaluate schedules or timelines related to assignments while ensuring service and product quality
Review the work of team members and provide guidance to achieve department goals
Anticipate guests’ needs, respond promptly, and maintain positive guest relations
Manage operational functions and budgets of valet, parking operations, and bell desk
Provide input on development and implementation of new products, services, technology, and processes
Create a work environment that promotes teamwork, performance feedback, and employee satisfaction
Conduct quality hiring, training, and succession planning
Ensure compliance with company policies, legal requirements, and collective bargaining agreements
Develop staff skills and manage resources to control costs
Monitor team performance and address deficiencies
Handle team members’ concerns and coordinate with HR on disciplinary actions
Conduct one-on-one meetings with staff to establish goals and communicate information
Monitor productivity and time efficiency of guest services
Maintain knowledge and proper use of equipment
Respond to incoming calls promptly with proper telephone etiquette
Ensure staff perform job functions to meet guest needs and service levels
Conduct performance enhancement meetings
Maintain cleanliness in assigned areas
Uphold safety standards and consistent attendance