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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
The Venetian Resort is a world-renowned luxury hospitality establishment located in the heart of Las Vegas, Nevada. Known for its exceptional service, grand architecture, and vibrant entertainment options, The Venetian Resort offers guests an unforgettable experience that combines luxury with convenience. As a flagship property in the hospitality and gaming industry, The Venetian Resort prides itself on delivering impeccable guest services while maintaining high standards of safety and professionalism. The resort features an extensive range of amenities including upscale rooms and suites, gourmet dining, casino gaming, retail shopping, and dynamic event spaces. The dedication to providing superior guest experiences is... Show More
Job Requirements
- 21 years of age
- Proof of authorization/eligibility to work in the United States
- High school diploma or equivalent
- Union experience preferred
- Must be able to obtain and maintain a valid Nevada Driver’s License, TAM, and any other required certifications or licenses
- 3 - 5 years of experience in guest services in the hospitality industry
- Prior experience in management of valet, parking operations or bell desk highly preferred
- Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
- Strong interpersonal skills with the ability to communicate effectively with guests and team members of different backgrounds and levels of experience
- Must be able to work varied shifts, including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- 3 - 5 years of experience in guest services in the hospitality industry
- Prior management experience in valet, parking operations, or bell desk highly preferred
- Strong interpersonal and communication skills
- Ability to work varied shifts including nights, weekends, and holidays
- Positive attitude and congenial interaction with guests and team members
- Ability to manage teams and delegate responsibilities effectively
- Knowledge of safety standards and operational procedures
- Experience with budget management and staff development
Job Duties
- Manage the delivery and measurement of guest service within valet and bell desk consistent with the company’s core service standards and brand attributes
- Oversee day-to-day operations, manage guest services areas and team members, including baggage handling, traffic control, valet services, and parking operations
- Delegate tasks and department assignments or projects, meeting deadlines and maintaining service quality
- Evaluate schedules or timelines related to assignments while ensuring service and product quality
- Review the work of team members and provide guidance to achieve department goals
- Anticipate guests’ needs, respond promptly, and maintain positive guest relations
- Manage operational functions and budgets of valet, parking operations, and bell desk
- Provide input on development and implementation of new products, services, technology, and processes
- Create a work environment that promotes teamwork, performance feedback, and employee satisfaction
- Conduct quality hiring, training, and succession planning
- Ensure compliance with company policies, legal requirements, and collective bargaining agreements
- Develop staff skills and manage resources to control costs
- Monitor team performance and address deficiencies
- Handle team members’ concerns and coordinate with HR on disciplinary actions
- Conduct one-on-one meetings with staff to establish goals and communicate information
- Monitor productivity and time efficiency of guest services
- Maintain knowledge and proper use of equipment
- Respond to incoming calls promptly with proper telephone etiquette
- Ensure staff perform job functions to meet guest needs and service levels
- Conduct performance enhancement meetings
- Maintain cleanliness in assigned areas
- Uphold safety standards and consistent attendance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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