Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,520.00 - $114,400.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Disability insurance
Professional Development
Job Description
St. Jude Children's Research Hospital, located in Memphis, TN, is a world-renowned institution dedicated to advancing cures and means of prevention for pediatric catastrophic diseases. As a leader in pediatric healthcare, St. Jude is committed to providing outstanding patient care, fostering innovative research, and delivering support services that enhance the overall hospital experience. The hospital operates numerous departments, including Food Services, which plays a critical role in maintaining health, wellness, and satisfaction for patients, families, staff, and visitors across campus.
The Food Services department at St. Jude is responsible for campus-wide food and retail service operations, ensuring impeccable standards of quality, safety, and customer satisfaction. The Manager Hospitality Services (Chef) position is a full-time role based on weekdays during the day shift, offering a scheduled 40-hour workweek. The salary range for this position is estimated between $65,520 and $114,400 per year, reflecting the importance and responsibility associated with this role.
This managerial role entails overseeing daily food and retail operations throughout the campus, establishing and upholding compliance with St. Jude's rigorous foodservice standards, and delivering exceptional service levels aligned with the hospital’s mission. As the leader of this department, the Manager Hospitality Services will be entrusted with hiring, training, and mentoring supervisors and staff to foster a culture of excellence and continuous improvement. This individual will also collaborate with senior leadership and other key stakeholders to ensure integrated and efficient operational processes that support both routine and special event food service needs.
Financial stewardship is a significant component of the role, requiring the manager to implement proper controls to manage costs, optimize revenues, and maintain a balanced retail sales mix. The role also includes administrative responsibilities such as maintaining accurate records and billing to support operational integrity and transparency.
Candidates should have a minimum of 5 years of progressively responsible experience in food services, with at least 2 years in a supervisory or managerial capacity preferred. A high school diploma or GED is required, with a bachelor’s degree being desirable. Certification such as the ServSafe Food Protection Manager or an equivalent ANSI-approved certification must be obtained within three months of hire to ensure compliance with food safety regulations.
The ideal candidate will possess strong leadership skills, able to motivate and empower their team while effectively handling employee relations, performance management, and skill development initiatives. They must demonstrate robust problem-solving capabilities, data-driven decision making, and a customer-centric mindset focused on delivering outstanding guest experiences. Physical stamina and the ability to work in a demanding environment, along with excellent communication and presentation skills, are essential to succeed in this role.
Overall, this position offers a unique opportunity to contribute to a highly respected healthcare organization by leading food and hospitality services that directly support the comfort, well-being, and satisfaction of patients, families, and staff at St. Jude Children’s Research Hospital.
The Food Services department at St. Jude is responsible for campus-wide food and retail service operations, ensuring impeccable standards of quality, safety, and customer satisfaction. The Manager Hospitality Services (Chef) position is a full-time role based on weekdays during the day shift, offering a scheduled 40-hour workweek. The salary range for this position is estimated between $65,520 and $114,400 per year, reflecting the importance and responsibility associated with this role.
This managerial role entails overseeing daily food and retail operations throughout the campus, establishing and upholding compliance with St. Jude's rigorous foodservice standards, and delivering exceptional service levels aligned with the hospital’s mission. As the leader of this department, the Manager Hospitality Services will be entrusted with hiring, training, and mentoring supervisors and staff to foster a culture of excellence and continuous improvement. This individual will also collaborate with senior leadership and other key stakeholders to ensure integrated and efficient operational processes that support both routine and special event food service needs.
Financial stewardship is a significant component of the role, requiring the manager to implement proper controls to manage costs, optimize revenues, and maintain a balanced retail sales mix. The role also includes administrative responsibilities such as maintaining accurate records and billing to support operational integrity and transparency.
Candidates should have a minimum of 5 years of progressively responsible experience in food services, with at least 2 years in a supervisory or managerial capacity preferred. A high school diploma or GED is required, with a bachelor’s degree being desirable. Certification such as the ServSafe Food Protection Manager or an equivalent ANSI-approved certification must be obtained within three months of hire to ensure compliance with food safety regulations.
The ideal candidate will possess strong leadership skills, able to motivate and empower their team while effectively handling employee relations, performance management, and skill development initiatives. They must demonstrate robust problem-solving capabilities, data-driven decision making, and a customer-centric mindset focused on delivering outstanding guest experiences. Physical stamina and the ability to work in a demanding environment, along with excellent communication and presentation skills, are essential to succeed in this role.
Overall, this position offers a unique opportunity to contribute to a highly respected healthcare organization by leading food and hospitality services that directly support the comfort, well-being, and satisfaction of patients, families, and staff at St. Jude Children’s Research Hospital.
Job Requirements
- High school diploma or GED required
- 5+ years of progressively responsible food service experience
- 2+ years of experience managing people as direct reports preferred
- ServSafe Food Protection Manager or equivalent ANSI-approved certification required within 3 months of hire
- Able to deliver results through others by setting stretch goals and holding them accountable
- Coaches team members with concrete feedback and improvement ideas
- Builds a culture of customer centricity among peers and teams
- Understands customer issue complexities and goes above and beyond in thinking through alternatives
- Develops effective operational plans with clear schedules and deliverables
- Monitors temperature controls and conducts regular audits
- Works closely with other teams for routine and emergency maintenance
- Demonstrates physical fitness to work in a stressful environment
- Able to draw insights from data and solve problems quickly
- Keeps teams energized and focused on high-quality results
- Can present and facilitate independently in senior-level meetings
Job Qualifications
- High school diploma or GED required
- Bachelor's degree preferred
- 5+ years of progressively responsible food service experience
- 2+ years of experience managing people as direct reports preferred
- Experience leading projects and processes end-to-end including resource planning and management and collaboration with internal and external teams preferred
- Experience developing and implementing department-wide process improvement initiatives
- Some experience presenting in team meetings or to senior management
- Proven performance in earlier roles
Job Duties
- Responsible for the campus-wide food service operations
- Ensure customer satisfaction and lead execution of daily operations and campus events
- Assist in all departmental administrative and supervisory functions and assume full responsibility for departmental performance
- Implement and manage retail programs to ensure compliance with St. Jude's foodservice standards
- Collaborate with key stakeholders to deliver outstanding service levels and guest experience
- Ensure proper financial controls are in place to manage costs, revenues, and retail sales mix
- Engage in hiring, performance management, and other people processes
- Plan ongoing training and skill-building programs for own team
- Identify and address team strengths and skill gaps through appropriate interventions
- Perform other duties as assigned to meet the goals and objectives of the department and institution
- Maintain regular and predictable attendance
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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