Manager, Hospitality & Events

Charlotte, NC, USA|Remote, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $58,000.00 - $74,000.00

Work Schedule

Flexible

Benefits

Medical insurance

Vision Insurance

Dental Insurance

Life insurance

short-term disability insurance

long-term disability insurance

401k

Flexible Paid Time Off

Paid holidays

Paid sick and safe leave

Paid parental leave

Job Description

MKTG Sports + Entertainment is a globally recognized agency specializing in leveraging the power of sports and entertainment to deliver impactful brand activations. Established over 20 years ago, MKTG Sports + Entertainment has gained a reputation for igniting fandom, innovating activation strategies, and creating memorable experiences that engage audiences deeply. As part of the dentsu Sports International network, MKTG S+E harnesses extensive insights and an expert team of seasoned and creative professionals to connect properties, fans, and brands in meaningful ways. The agency prides itself on operating at what they call "the speed of fans," ensuring an in-depth understanding of fan behaviors, preferences, and emotions to drive impactful marketing campaigns and activations.

The role available is a critical position within MKTG Sports + Entertainment, focused on managing sponsorship programs through effective communication and strategic support. With a permanent, full-time status based in Charlotte, the position offers an annual salary range between $58,000 and $74,000, commensurate with experience and other legal factors. This role is intended for a seasoned professional with a minimum of five years experience in corporate communications, program management, or a Chief of Staff type role. Ideal candidates bring exceptional client service skills, superior organizational and project management abilities, and the capacity to facilitate high-level corporate events and hospitality programs.

The successful candidate will serve as a strategic partner and primary point of contact to clients, assisting senior leaders and executives by optimizing their time and managing high-priority initiatives. This includes drafting key documents, preparing briefing materials, and leading communications both internally and externally to deliver seamless experiences. Responsibilities also extend to managing complex event logistics such as guest registration platforms, transport manifests, rooming lists, and on-site guest experience flow. The position requires a blend of strategic thinking, operational excellence, and interpersonal agility to manage multiple projects and communications in a fast-paced, dynamic environment.

MKTG Sports + Entertainment fosters a culture driven by collaboration, community, and continuous pursuit of excellence. Known for nurturing a diverse and inclusive workplace, the agency promotes equity and encourages employees to bring their authentic selves to work. Employees benefit from flexible holiday packages starting at 20 days, comprehensive medical, vision, and dental insurance, life insurance, disability coverage, 401k plans, flexible paid time off, paid holidays, sick leave, and parental leave among others. The agency is committed to offering a supportive environment where team members are energized, recognized, and empowered to innovate and excel.

Job Requirements

Bachelor's degree
5+ years of experience in corporate communications, program management, or a Chief of Staff-type role
Experience managing websites and guest registration platforms
Exceptional client service and interpersonal skills
Proven experience supporting high-level corporate events and hospitality programs
Excellent verbal and written communication skills
Strong organizational and project management skills
High emotional intelligence
Hands-on experience managing event logistics
Ability to manage multiple projects in a fast-paced environment
Experience building and delivering presentations
Willingness and ability to travel frequently

Job Qualifications

Bachelor's degree
5+ years of experience in corporate communications, program management, or a Chief of Staff-type role
Experience managing websites and guest registration platforms
Exceptional client service and interpersonal skills, with experience supporting senior leaders and executives
Proven experience supporting high-level corporate events and hospitality programs
Excellent verbal and written communication skills, including the ability to influence without direct authority
Strong organizational and project management skills, with the ability to manage complex, cross-functional initiatives
High emotional intelligence and discretion in handling confidential or sensitive information
Hands-on experience managing event logistics such as guest trackers, rooming lists, transportation manifests
Ability to manage multiple projects and communication streams simultaneously in a fast-paced environment
Experience building and delivering presentations
Willingness and ability to travel frequently, including weekdays and weekends

Job Duties

Manage daily communications related to sponsorship programs, serving as the primary point of contact and face of the client company
Act as a strategic right hand to the client by optimizing their time, driving high-priority initiatives, and bridging communication between leadership and client needs
Draft key documents, prepare briefing materials, and serve as a spokesperson for the client when appropriate
Represent both client and company in guest-facing problem-solving to deliver first-class hospitality experiences
Operate as a Chief of Staff level by making strategic decisions, leading cross-functional projects, and managing client needs beyond day-to-day administrative needs
Prepare and manage event registration timelines and platforms, ensuring accuracy and on-time execution
Manage event websites and on-site guest materials
advise clients on registration statuses
Create client-ready registration documentation, personalized itineraries, and detailed guest plans
Lead client conference calls and meetings
design and prepare presentations and written communications
Conduct on-site management of corporate hospitality events, with a primary focus on in-person guest registration and experience flow
Evaluate event outcomes, identify areas for improvement, and provide forward-looking strategic recommendations to partners