Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,000.00 - $120,000.00
Benefits
Paid vacation
Sick Time
Holidays
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
Short-term disability plan
Long-term disability plan
life and accidental death and dismemberment insurance
Job referral bonus program
Job Description
Estes Forwarding Worldwide (EFW) is a prominent domestic and international freight forwarding company based in the United States. A subsidiary of Estes Express Lines, a highly respected name in the transportation industry, EFW leverages its parent company's extensive line haul network to provide a unique hybrid transportation network that seamlessly integrates air, ground, and ocean freight services. Headquartered in Richmond, Virginia, EFW has built a strong reputation for delivering customized logistics and warehousing solutions tailored to clients across various industries around the world. The company is well-recognized in the logistics sector, having earned multiple industry awards such as Specialty Carrier... Show More
Job Requirements
- Minimum of an Associate's degree or equivalent
- 5-7 years of relevant experience, preferably in transportation industry
- 5 years supervisory or managerial experience desired
- eligible to work in the United States
- periodic travel up to 25 percent
- ability to maintain stable performance under pressure
- excellent communication and leadership skills
- ability to read, interpret, and comply with rules and procedures
- must comply with company security procedures
- able to work full-time
- supervisor experience managing 6-10 employees
- no license or certification required
Job Qualifications
- Ability to identify issues, requirements, and opportunities in customer service
- manage financial aspects of a designated station
- experience managing external service providers including airline, cartage, truckload, and linehaul
- in-depth knowledge of all products and services
- maintain stable performance under pressure
- effective verbal, written, and interpersonal communication skills at management level
- demonstrated team leadership and participative management skills including conflict resolution
- ability to read, interpret and comply with safety rules and operational procedures
- ability to read and interpret complex business and technical documents
- ability to write comprehensive reports and business correspondence
- ability to communicate ambiguous concepts to managers or directors
- ability to present to organizational groups
- problem-solving skills with analytical thinking
- must be eligible to work in the United States
- EFW does not sponsor new employment authorizations for this position
- ability to grow and develop career in diverse and inclusive environment
Job Duties
- Accountable for maintaining profitable, cost-efficient operations
- guiding and supporting all sales efforts and compliance with company policies and regulatory guidelines
- identify business opportunities and generate profitable sales in new and existing accounts
- lead, direct, and manage site operations to ensure maximum profitability and customer service
- assist in development and implementation of sales plans
- build strategic relationships with key customer contacts
- capitalize on value creation opportunities with sales and operations teams
- manage station and company resources to facilitate quality and efficiency
- establish and maintain positive customer relations and manage daily issue resolution
- continuously improve processes for excellent customer relations
- ensure appropriate mix of multimode providers and compliance with external service partners
- review and adjust station P&L performance
- cross sell company products and services
- monitor customer sales activity and adjust strategies
- facilitate regular meetings with clients and operations staff
- collaborate with staff at multiple locations
- ensure safe and timely freight expediting and professional work environment
- compliance with C-TPAT and TSA security procedures
- perform other duties as assigned
Job Location
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