Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
Universal Destinations & Experiences is a leading global entertainment company known for delivering immersive and thrilling experiences through its theme parks, entertainment venues, and attractions based on popular franchises. One of its standout offerings is Universal Horror Unleashed, a multi-unit food and beverage operation that caters to guests seeking unique dining experiences in the heart of its themed environments. Universal Destinations & Experiences operates with a commitment to excellence, guest satisfaction, safety, and compliance with all applicable laws and regulations. The company prides itself on creating memorable moments for visitors through high-quality food and beverage services aligned with the brand's iconic entertainment themes.
The Food and Beverage Manager role within Universal Horror Unleashed is a pivotal position responsible for overseeing the day-to-day operations of this multi-unit food and beverage venue, including Team Member Dining operations with mobile food dining ordering (MFDO). This role demands strong leadership to manage both hourly and exempt staff, ensuring that the teams operate cohesively to deliver superior customer service, maintain the highest food quality standards, and optimize operational efficiency. The Food and Beverage Manager is accountable for venue sales, direct operating expenses, inventory management, food cost control, profitability, and overall guest satisfaction.
This position requires a hands-on leader who will uphold all federal and state regulations, including Minor Law, Liquor Law, and Health Code standards. The manager will lead the budget management of the labor force, anticipate business needs, and align staffing accordingly to meet fluctuating demand. They will also coordinate operations with other departments, such as Entertainment management, to ensure smooth functioning and alignment with business forecasts.
The role encompasses a wide range of responsibilities from hiring and training staff to managing daily inventory and supplies, overseeing food and beverage cost controls, and executing special events that meet client expectations. The Food and Beverage Manager ensures compliance with health, safety, and environmental policies, and fosters a culture of continuous improvement and team development. Acting as the opening or closing manager on duty at times, the role requires flexibility and readiness to engage with all operational aspects.
Candidates for this role should have at least five years of food and beverage management experience, a professional food managers certification, and Nevada state certifications. An associate's degree is preferred. Proficiency in point-of-sale systems, purchasing, and inventory management software is essential. Moreover, the manager must demonstrate strong coaching and mentoring skills, an ability to enforce standards, and a dedication to maintaining a safe and welcoming environment for both guests and team members.
This is a full-time management position within a rapidly paced entertainment destination, offering an opportunity to be part of a dynamic team dedicated to creating exceptional dining experiences. Universal Destinations & Experiences values diversity and inclusion and operates as an equal opportunity employer. The company does not accept unsolicited assistance from search firms for this position. Universal Horror Unleashed invites passionate professionals to apply and join their team in crafting immersive hospitality offerings that align with their iconic brand and guest expectations.
The Food and Beverage Manager role within Universal Horror Unleashed is a pivotal position responsible for overseeing the day-to-day operations of this multi-unit food and beverage venue, including Team Member Dining operations with mobile food dining ordering (MFDO). This role demands strong leadership to manage both hourly and exempt staff, ensuring that the teams operate cohesively to deliver superior customer service, maintain the highest food quality standards, and optimize operational efficiency. The Food and Beverage Manager is accountable for venue sales, direct operating expenses, inventory management, food cost control, profitability, and overall guest satisfaction.
This position requires a hands-on leader who will uphold all federal and state regulations, including Minor Law, Liquor Law, and Health Code standards. The manager will lead the budget management of the labor force, anticipate business needs, and align staffing accordingly to meet fluctuating demand. They will also coordinate operations with other departments, such as Entertainment management, to ensure smooth functioning and alignment with business forecasts.
The role encompasses a wide range of responsibilities from hiring and training staff to managing daily inventory and supplies, overseeing food and beverage cost controls, and executing special events that meet client expectations. The Food and Beverage Manager ensures compliance with health, safety, and environmental policies, and fosters a culture of continuous improvement and team development. Acting as the opening or closing manager on duty at times, the role requires flexibility and readiness to engage with all operational aspects.
Candidates for this role should have at least five years of food and beverage management experience, a professional food managers certification, and Nevada state certifications. An associate's degree is preferred. Proficiency in point-of-sale systems, purchasing, and inventory management software is essential. Moreover, the manager must demonstrate strong coaching and mentoring skills, an ability to enforce standards, and a dedication to maintaining a safe and welcoming environment for both guests and team members.
This is a full-time management position within a rapidly paced entertainment destination, offering an opportunity to be part of a dynamic team dedicated to creating exceptional dining experiences. Universal Destinations & Experiences values diversity and inclusion and operates as an equal opportunity employer. The company does not accept unsolicited assistance from search firms for this position. Universal Horror Unleashed invites passionate professionals to apply and join their team in crafting immersive hospitality offerings that align with their iconic brand and guest expectations.
Job Requirements
- Must be able to work a flexible and varying schedule based on business demands
- Proficient in point-of-sale, purchasing and inventory systems
- Demonstrated experience coaching, mentoring and developing staff and ability to monitor performance and hold team accountable
- Knowledge of Southern Nevada Health regulations and proper food handling certifications
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions
- Consistent attendance is a job requirement
Job Qualifications
- Associate's degree preferred
- Five plus years of food and beverage management experience or equivalent combination of education and experience
- Professional Food Managers certification
- Nevada state certifications
- Proficient in point-of-sale, purchasing, and inventory systems
- Demonstrated experience coaching, mentoring, and developing staff
- Knowledge of Southern Nevada Health regulations and food handling certifications
- Ability to monitor performance and hold team accountable
- Flexible and able to work varying schedules
- Consistent attendance
Job Duties
- Manage leadership team and venue labor budget to ensure consistent day-to-day operations
- Track venue labor hours and costs to optimize against forecasts
- Communicate business forecast changes to management
- Ensure service, production, quality, and controls compliance in the venue
- Follow Food & Beverage department policies and procedures
- Oversee sales and operating transactions in compliance with procedures
- Lead execution of special events including menu planning and staffing
- Hire, coach, train, and develop team members and exempt direct reports
- Verify completion of all required forms and paperwork
- Set direction for Assistant Managers and front-line team members to ensure consistent guest experience
- Act as opening or closing manager on duty when required
- Plan and prepare team members, facilities, and materials for daily operations
- Maintain strict compliance with Department of Health and Beverage Laws
- Ensure adequate supply stock and maintain venue inventory
- Support optimization of food, beverage, and non-labor costs
- Verify cost tracking aligns with business plans
- Ensure proper staffing and management levels for multi-outlet operation
- Coordinate scheduling with Entertainment management
- Conduct meetings to review health regulations, service changes, and communication
- Participate in Environmental, Health & Safety responsibilities
- Perform other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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