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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Lodge is a prominent family-friendly resort and indoor water park operator known for its immersive, nature-inspired themes and exceptional guest experiences. The company is dedicated to providing memorable vacations that combine entertainment, relaxation, and adventure in a unique lodge environment. At Great Wolf Lodge, employees are part of a close-knit pack that values diversity, inclusion, and professional growth, making it a thriving workplace for those passionate about hospitality. The company supports its workforce with comprehensive training programs, wellness initiatives, and generous benefits, all aimed at fostering a supportive and engaging work environment.
The role of the Fo... Show More
The role of the Fo... Show More
Job Requirements
- High school diploma or equivalent experience
- Minimum of 1+ years leadership experience in food and beverage organizing a team for optimal customer service
- Must be flexible regarding scheduling based on business demands including nights, weekends and holidays
- Experienced in driving business, revenue, control cost, guest satisfaction and employee engagement
- Demonstrated experience leading teams to achieve or exceed goals
- Strong attention to detail and time management skills
- Comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Desktop and similar hospitality software familiarity including Microsoft Office Suite, payroll systems, POS
- Successful completion of criminal background check and drug screen
- Highly proficient with food safety and sanitation practices, rules and regulations
Job Qualifications
- High school diploma or equivalent experience
- Minimum one year leadership experience in food and beverage
- Experience in driving business, revenue, cost control, guest satisfaction, and employee engagement
- Strong attention to detail and time management skills
- Comprehensive knowledge of food and beverage preparation, service standards, and guest relations
- Proficiency with hospitality software including Microsoft Office, payroll systems, and POS
- Successful completion of criminal background check and drug screening
- Highly proficient in food safety and sanitation practices
- Bachelor’s degree in hospitality, business, or related field preferred
- Two years experience in a similar role preferred
- Manager-level certification in food safety training preferred
- Manager-level certification in alcohol awareness and safety training preferred
- Strong communication and conflict resolution skills
- Experience with kitchen and bar equipment maintenance
- Prior management experience in hotel or resort industry preferred
- Strong analytical skills
- Experience in safety compliance and workforce safety planning preferred
Job Duties
- Oversees daily functions of lodge restaurant, bar, quick-service, and banquet operations
- Assists F&B leadership in achieving operational objectives through strategic planning and reviews
- Participates in hiring, training, scheduling, coaching, and counseling of team members
- Ensures compliance with Great Wolf University training courses
- Supports frontline staff in guest service satisfaction
- Supervises food preparation and presentation standards
- Assists in guest-facing roles during peak times
- Manages storeroom organization and adherence to health codes
- Controls cost of goods sold and minimizes waste
- Maintains cleanliness and safety standards in all F&B areas
- Executes scheduling and payroll activities accurately
- Monitors equipment operation and manages maintenance
- Participates in inventory procedures to control costs
- Conducts pre-shift meetings and service audits
- Ensures compliance with safety inspection score goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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