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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a renowned hospitality company specializing in family-oriented resorts and indoor water parks across North America. The company prides itself on delivering memorable experiences through quality service, engaging environments, and unique attractions suitable for all ages. As a leader in the travel and leisure industry, Great Wolf combines fun-filled activities with exceptional hospitality standards to create an inviting atmosphere for families and guests seeking a getaway that balances excitement and relaxation.
Within this dynamic and vibrant organization, the Food & Beverage Manager position plays a pivotal role in sustaining high operational standards across multiple dining venues with... Show More
Within this dynamic and vibrant organization, the Food & Beverage Manager position plays a pivotal role in sustaining high operational standards across multiple dining venues with... Show More
Job Requirements
- High school diploma or equivalent experience
- minimum of 1+ years leadership experience in food and beverage
- flexibility with scheduling including nights, weekends and holidays
- experience driving business, revenue, controlling cost, guest satisfaction and employee engagement
- demonstrated experience leading teams to achieve or exceed goals
- strong attention to detail and time management
- comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- proficiency with desktop and hospitality software including Microsoft Office Suite, payroll systems, POS
- successful completion of criminal background check and drug screen
- high proficiency with food safety and sanitation practices, rules and regulations
Job Qualifications
- High school diploma or equivalent
- minimum of 1 year leadership experience in food and beverage
- demonstrated ability to lead teams to achieve or exceed goals
- comprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- proficiency with hospitality software including Microsoft Office Suite, payroll systems, and POS
- successful completion of criminal background check and drug screen
- highly proficient with food safety and sanitation practices
- bachelor’s degree in hospitality, business, or related field preferred
- manager-level certification in food safety and alcohol awareness preferred
- effective communication and conflict resolution skills
- prior management experience in hotel or resort industry preferred
- strong analytical skills
- experience developing safe work environment plans
Job Duties
- Oversees and takes ownership of the daily functions of lodge restaurant and bar, quick service and banquet operations
- contributes information and recommendations to strategic plans and reviews
- prepares and completes action plans
- implements production, productivity, quality, and customer service standards
- resolves problems
- completes audits
- identifies trends
- determines system improvements
- implements change
- participates in hiring, training, scheduling, coaching, and counseling pack members
- communicates job expectations
- monitors and reviews job contributions
- enforces policies and procedures
- ensures compliance with participation training courses
- supports frontline staff in guest satisfaction
- supervises food and beverage preparation and presentation
- assists in guest-facing roles during peak times
- partners with culinary and purchasing teams for inventory and health code compliance
- controls cost of goods sold and minimizes waste
- ensures adherence to food handling, cleanliness, sanitation, and safety audits
- manages scheduling and payroll activities
- monitors equipment operation and maintenance
- conducts inventory procedures
- holds department pre-shift meetings and service audits
- ensures lodge meets safety inspection score goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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