Manager, Experience Development

Miami Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Job Description

Royal Caribbean Group is a globally renowned leader in the vacation industry, offering extraordinary experiences through its prestigious brands such as Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. With a dynamic and innovative fleet, exclusive private destinations, and a commitment to excellence, Royal Caribbean Group transforms vacations into unforgettable journeys, creating a lifetime of memories for guests worldwide. The group prides itself on its passionate and talented workforce, fostering a collaborative and inclusive environment where employees can thrive and grow professionally. By combining industry-leading innovations with a guest-centric approach, the company continuously sets new standards in travel and luxury cruising.

The role of Manager Experience Development for Celebrity Cruises is an exciting full-time opportunity based onsite in Miami, reporting directly to the Director of Experience Development. This position is at the heart of creating and delivering exceptional guest experiences that embody the brand’s premium image. The Manager will lead and oversee a team dedicated to the ideation, planning, and execution of innovative products, programs, and experiences that enhance the Celebrity Cruises guest journey. This encompasses managing product life cycles from vision and strategy through to operational execution. The role requires close collaboration with multiple internal departments including Operations, Marketing, Design, Newbuild, and Sales, as well as external creative partners to ensure seamless delivery of concepts.

Key responsibilities include developing detailed guest journey mapping, product playbooks, and integrated plans that align with strategic goals while ensuring operational feasibility. The Manager Experience Development will also play a critical role in evaluating existing destination tours and shore experiences, identifying opportunities for differentiation, and creating new offerings including pre- and post-cruise travel options, land vacations, and onboard destination-related experiences. This position demands a visionary leader capable of managing complex projects, fostering team growth, and promoting operational excellence.

Success in this role means championing the brand essence of Celebrity Cruises by maintaining consistent experience standards across all touchpoints and driving revenue through attractive and marketable products. The ideal candidate must possess a blend of creative insight and pragmatic execution skills to bring innovative concepts to life while collaborating effectively across a broad set of stakeholders. This position offers a unique chance to contribute to one of the world's top luxury cruise brands in a fast-paced, high-impact environment, with opportunities for significant professional growth and travel. Royal Caribbean Group supports diversity, equal opportunity employment, and fosters an inclusive workplace culture. Please note that this position is not eligible for work authorization sponsorship.

Job Requirements

Bachelor’s degree
Minimum 8 years experience in product design or related role
Proven product owner experience
Strong leadership abilities
Effective communication skills
Project management expertise
Ability to travel up to 40% of the time
Willingness to work onsite in Miami
Ability to work collaboratively across multiple teams
Exceptional organizational skills and attention to detail

Job Qualifications

Minimum 8 years experience in product design or a similar role developing consumer experiences
Proven experience as a product owner
Bachelor’s degree required
Master’s degree preferred
Demonstrated success in leading teams and bringing high-quality products to market
Experience working with architects, designers, creative, and innovation consultants is a plus
Background in the travel industry is advantageous
Experience managing projects in fast-paced environments with demanding timelines
Skills in project management, consumer insights, or strategy highly preferred
Ability to provide vision and leadership across multiple partners and stages including product definition, design, and construction
Experience developing strategy and executive-level product or business recommendations
Willingness and ability to travel up to 40% of the time
Excellent communication and collaboration skills
Highly organized with strong attention to detail and process management
Ability to build strong, sustainable relationships across all organizational levels

Job Duties

Manage and lead a team responsible for ideating, planning, and delivering high-quality guest experiences for Celebrity Cruises
Collaborate with cross-functional teams including Operations, Marketing, Newbuild, Sales, and external creative partners to develop and execute product concepts
Develop detailed guest journey mappings, product playbooks, and integrated planning to align with strategic brand goals
Evaluate and improve existing destination tours, shore experiences, and onboard programming for product differentiation and guest satisfaction
Oversee the operational rollout of new concepts, modernization efforts, and private destination programming ensuring feasibility and excellence
Establish and maintain experience design standards and playbooks consistent with the Celebrity Cruises brand essence
Manage personnel functions such as hiring, training, and development while coaching team members to grow skills and meet role requirements