Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $21.00 - $23.00
Work Schedule
Flexible
Benefits
Dental Insurance
401(k)
401(k) matching
Vision Insurance
employee discount
Health Insurance
flexible schedule
Paid Time Off
Job Description
WKS Restaurant Group operates El Pollo Loco, a renowned fast-casual dining restaurant chain recognized for its commitment to delivering quality Mexican cuisine in a vibrant and welcoming environment. Known for its flame-grilled chicken and fresh menu items, El Pollo Loco provides its customers with flavorful and healthy meal choices that emphasize authenticity and satisfaction. The company prides itself on cultivating a culture of growth, opportunity, and inclusivity for its employees, making it an ideal place for those interested in advancing their careers within the hospitality industry. As an Equal Opportunity Employer, WKS Restaurant Group ensures a harassment-free workplace that respects diversity in age, race, religion, nationality, veteran status, or disability.
We are currently inviting candidates to join the El Pollo Loco team as Assistant Managers and Shift Leaders. These roles are essential in steering restaurant operations during assigned shifts to meet sales and profit goals while ensuring optimal guest satisfaction and adherence to company standards. Offering both part-time and full-time employment opportunities, compensation ranges from $21.00 to $23.00 per hour, reflecting the importance of these leadership positions in supporting restaurant success. This role demands dedication to operational excellence, team leadership, and compliance with health and safety regulations.
Assistant Managers and Shift Leaders at El Pollo Loco serve as the backbone of the restaurant’s daily function and guest experience. They ensure that menu items are prepared, portioned, and presented correctly, maintaining a clean, safe, and sanitary work environment. These leaders manage shift activities to enforce quality, service, cleanliness (QSC) standards and cost controls efficiently. They are responsible for training and developing crewmembers, implementing company programs, and handling administrative tasks including inventory control, scheduling, and vendor communications. Additionally, they lead efforts to resolve guest complaints and ensure exceptional service, while also overseeing safety and security protocols during their shifts. Assistant Managers and Shift Leaders contribute significantly to the recruitment process by recommending new hires to the General Manager and by supporting disciplinary actions as necessary to maintain a productive and positive work atmosphere. This role also entails participating in company projects and catering events, helping to advance the restaurant’s broader business objectives. The position offers a unique opportunity for motivated individuals to exercise leadership, enhance managerial skills, and progress within a dynamic fast-casual restaurant environment.
We are currently inviting candidates to join the El Pollo Loco team as Assistant Managers and Shift Leaders. These roles are essential in steering restaurant operations during assigned shifts to meet sales and profit goals while ensuring optimal guest satisfaction and adherence to company standards. Offering both part-time and full-time employment opportunities, compensation ranges from $21.00 to $23.00 per hour, reflecting the importance of these leadership positions in supporting restaurant success. This role demands dedication to operational excellence, team leadership, and compliance with health and safety regulations.
Assistant Managers and Shift Leaders at El Pollo Loco serve as the backbone of the restaurant’s daily function and guest experience. They ensure that menu items are prepared, portioned, and presented correctly, maintaining a clean, safe, and sanitary work environment. These leaders manage shift activities to enforce quality, service, cleanliness (QSC) standards and cost controls efficiently. They are responsible for training and developing crewmembers, implementing company programs, and handling administrative tasks including inventory control, scheduling, and vendor communications. Additionally, they lead efforts to resolve guest complaints and ensure exceptional service, while also overseeing safety and security protocols during their shifts. Assistant Managers and Shift Leaders contribute significantly to the recruitment process by recommending new hires to the General Manager and by supporting disciplinary actions as necessary to maintain a productive and positive work atmosphere. This role also entails participating in company projects and catering events, helping to advance the restaurant’s broader business objectives. The position offers a unique opportunity for motivated individuals to exercise leadership, enhance managerial skills, and progress within a dynamic fast-casual restaurant environment.
Job Requirements
- Be at least 18 years old
- Must possess a high school degree or equivalent
- Be able to speak, read and write English
- Must have use of personal car
- valid driver’s license
- Meet state, county, or municipal regulation pertaining to health and food handling
- Must possess basic computer and math skills, including understanding of units of measurement
- Must possess at least one year experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader
Job Qualifications
- Be at least 18 years old
- Must possess a high school degree or equivalent
- Be able to speak, read and write English
- Must have use of personal car
- valid driver’s license
- Meet state, county, or municipal regulation pertaining to health and food handling
- Must possess basic computer and math skills, including understanding of units of measurement
- Must possess at least one year experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader
Job Duties
- Ensures restaurant operations comply with El Pollo Loco procedures and standards during assigned shift
- Ensures all menu items are prepared, portioned, and presented correctly in a clean, safe, and sanitary manner according to all established procedures and standards
- Ensures QSC standards and cost controls are followed, through effective shift management
- Ensures the restaurant is in full compliance with appropriate local, state, and federal regulations governing health, sanitation, work hours, age restrictions, and safety, during his/her shift
- Implements new products, programs and procedures according to company expectations, at the direction of the General Manager
- Trains and develops employees
- oversees and implements development plans set forth by the General Manager
- Opens and closes the restaurant according to El Pollo Loco procedures and standards
- Responds to customer complaints and provides guidance to employees to ensure exceptional guest service
- Informs General Manager or District Manager of significant guest complaints
- At the direction of the General Manager, places and receives orders with vendors and manages delivery exceptions
- Makes recruitment and selection recommendations to the General Manager for the hiring of crewmembers
- Performs administrative tasks as assigned by the General Manager, such as posting invoices, conducting inventory, opening and closing administration, logging repairs and maintenance
- May assist in writing crewmember schedules
- At the direction of the General Manager, participates in LSM projects and catering
- Supervises crewmembers to follow all safety and security programs and procedures during assigned shift, to ensure the safety of restaurant employees and guests
- Accountable for the timely handling and reporting of all accidents to minimize risk
- Conducts employee meetings as assigned
- Reports employee issues to the General Manager, District Manager, or Human Resources Manager, as appropriate
- At the direction of the General Manager, takes corrective disciplinary action up to dismissing an employee from a shift and recommending termination
- Participates in personnel administration such as maintaining records as well as documentations, and following timekeeping procedures, as directed by the General Manager
- Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect
- Effectively implements WKS-El Pollo Loco’s commitment to Equal Employment Opportunity without regard for age, race, religion, national origin, veteran status or disability and ensures a harassment free work environment for all employees and guests of the restaurant during their shift
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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