Company Logo or Photo

Cox Automotive

Manager, Dispatch

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $79,400.00 - $119,000.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Medical insurance
Dental Insurance
Vision care
flexible spending accounts
401(k) Plan
basic life insurance
supplemental life insurance
Paid Vacations
Paid holidays
Employee purchase discounts
Personal and family counseling assistance
wellness programs

Job Description

Ready Logistics is a national leader in the auto transportation industry, providing full-service and self-managed transportation solutions tailored for dealers, wholesale online auctions, physical auctions, institutional shippers, and consumers. With a carrier network of over 35,000 trucks and having served more than 20,000 satisfied customers across various markets, Ready Logistics ensures reliable and efficient vehicle transportation. The company leverages a centralized service system backed by a highly experienced sales and operations team. Additionally, Ready Logistics offers a 24/7 Client Portal that allows customers to receive instant firm quotes, track vehicle statuses in real time, and access a self-managed auto transportation... Show More

Job Requirements

  • Bachelor's degree or equivalent experience
  • At least 6 years relevant field experience or equivalent combination
  • Minimum 1 year of management or leadership experience
  • Authorization to work in the United States without sponsorship
  • Strong communication skills
  • Ability to work under pressure and handle complex problems
  • Proficiency with Microsoft Office applications

Job Qualifications

  • Bachelor's degree in a related discipline and 6 years' experience in a related field or a different combination such as a master's degree and 4 years' experience, or Ph.D. and 1 year experience, or 10 years' experience in a related field
  • 1+ year of experience in management or lead role
  • Previous auto transportation or logistics experience strongly preferred
  • Proficient in Microsoft Outlook, Word, and Excel
  • Strong analytical, communication and interpersonal skills
  • Proven ability to make decisions
  • Customer service skills
  • Strong problem solving and innovative thinking skills
  • Extreme patience dealing with explosive situations, flawless follow-up procedures
  • Comprehensive knowledge of regulations impacting daily operations (DOT - national and state)

Job Duties

  • Provide daily guidance and assistance to Dispatch Supervisors and teams
  • Help develop the strategic direction for the dispatch department, continuous improvement and development of lane strategies
  • Manage timesheets, time off requests
  • Provide updates and insight on the current overall state of dispatch to superiors
  • Monitor key accounts to manage SLA expectations
  • Assist in hiring skilled dispatchers and lead a high performing team
  • Work closely with the Carrier Performance teams to ensure alignment to KPIs, SLAs and company goals
  • Responsible for making corrective action and disciplinary decisions up to written warning level
  • Develop and monitor KPIs for the Dispatch team
  • Align own area's priorities with the broader organization's vision, values, and strategies
  • Adapt plans and priorities to address resource and operational changes
  • Engage with senior leaders to support goal and objective development

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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