Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $110,900.00 - $123,200.00
Work Schedule
Rotating Shifts
Benefits
Pay & Benefits
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment
Explore more Benefits you’ll love: careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time
**ProfitSharing contributions are subject to Retirement Savings Plan vesting
schedule and are made at the discretion of the Company
Job Description
Southwest Airlines is a prominent leader in the aviation industry, known for its commitment to delivering outstanding customer service and fostering a collaborative, inclusive workplace culture. As one of the largest domestic airlines in the United States, Southwest Airlines emphasizes a strong company culture centered around respect, innovation, and personal growth for its employees. The company is headquartered in Dallas, Texas, fostering an environment where creativity and teamwork thrive to maintain its position as a major player in air travel. Southwest Airlines promises a stable work environment with equal opportunities for learning and career development, encouraging employees to share a... Show More
Job Requirements
- Must have a high school diploma or GED
- Demonstrated experience leading teams
- U.S. citizenship or current authorization to work in the U.S.
- Ability to work from Dallas, TX headquarters during business hours
- Must maintain a well-groomed appearance per company standards
- Be at least 18 years old
- Ability to comply with attendance standards
- Must meet confidentiality expectations regarding company information
- Ability to work rotating shifts, holidays, and overtime
- Ability to work extended hours as needed
- Proficient in English communication
- Ability to operate computer and office productivity tools with accuracy and speed
- Ability to perform work duties from a limited space workstation
- No current or future work authorization sponsorship available
Job Qualifications
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available
- Ability to ensure external partnerships with hotels and transportation vendors are meeting expectations and following all contract guidelines
- Skilled in handling and resolving administrative tasks
- Skilled in working under tight time constraints to complete tasks
- Ability to read documents, follow instructions, learn and understand office procedures, Pilot and Flight Attendant work rules, and applicable Federal Regulations
- Ability to lead, partner, and drive decisions regarding crew hotels and transportation that affect both Inflight and Flight Operations
- Ability to articulate complex situations and scenarios into actionable steps
- Excellent Customer Service skills and the ability to handle demanding/difficult Customers
- Ability to effectively develop and performance manage Leaders within the direct Team
- Ability to use computer software programs to retrieve, input, modify and/or save information
- Ability to develop and present to a wide range of audiences including all levels of Leadership
- Required: High School Diploma or GED
- Demonstrated experience in directly or indirectly leading team(s)
- Fully functioning, broad knowledge in
- Customer Service
- Working in a Crew Scheduling or Call Center environment
- Airline Operations
- N/A
- Ability to perform work duties from limited space work station/desk/office area for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must meet confidentiality expectations as to confidential, proprietary or sensitive Company information
- Must be able to work rotating shifts, holidays, and overtime
- Ability to work extended hours as needed
Job Duties
- Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer
- As the Manager of Crew Hotel & Transportation at Southwest Airlines, you’ll lead a dedicated team responsible for ensuring our Pilots and Flight Attendants have seamless, reliable accommodations and transportation throughout their journeys
- Overseeing a 24/7 operation, you’ll manage hotel and transportation logistics during both regular and irregular operations, proactively resolving issues and partnering across departments to minimize operational risk
- With a focus on Crew well-being and compliance, you’ll guide Supervisors and Schedulers in securing rest accommodations, maintaining up-to-date hotel information, and supporting Crew Scheduling needs
- This is a high-responsibility role ideal for a strong operational Leader who thrives in fast-paced environments and is passionate about delivering exceptional support to our frontline Teams
- Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
- Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
- Invest in Leadership and self-growth through participating in continuous learning and development
- Provide Positively Outrageous Service while supporting all Crew Hotel & Transportation initiatives and functions
- Provide support to Inflight and Flight Operations Crew Scheduling Teams, Pilots, and Flight Attendants by solving any hotel and transportation related issues as they arise
- Conduct research and handle special projects as assigned by the Senior Manager to support the goals and objectives of all Crew Scheduling initiatives
- Liaison to all areas within Crew Scheduling and represent Crew Hotel & Transportation as directed on various meetings, and committees
- Responsible for timely Crew Member advocacy/resolution on any Crew Hotel and Transportation logistics and Irregular Operations issues
- Provide timely and detailed briefings to Crew Scheduling, Inflight and Flight Operations Leadership regarding irregular operations, emergency response, and Crew Member issues/concerns to uphold operational integrity
- Act as Senior Manager designee and be accountable for all initiatives, functions, and responsibilities within the scope of the Crew Hotel & Transportation Team
- Oversees and is responsible for the daily functions of the Crew Hotel & Transportation Team, including proper staffing and training of New Hire Associates
- Responsible for ensuring the Crew Hotel & Transportation Team collaborates with all necessary internal departments and outside parties to eliminate operational challenges involving hotels, and transportation
- May perform other job duties as directed by Employee's Leaders
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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