Manager Concierge Operations

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Salary

Rate:

Range $70,000.00 - $80,000.00

Benefits

Ability to work remotely with occasional business travel

Medical insurance

Vision Insurance

Dental Insurance

401k with employer match

Employee Stock Purchase Plan (ESPP)

Competitive and flexible Paid Time Off (PTO)

9 paid company holidays

Job Description

First Advantage Holdings Corp. (Nasdaq: FA) is a leading global provider of background screening solutions, committed to empowering its customers with reliable and effective workforce background checks. Founded with a mission to provide accurate and comprehensive screening services, First Advantage operates across diverse industries including Fortune 100 and Global 500 companies, ensuring that organizations make informed hiring decisions. Through innovative technology, advanced data analytics, and a dedicated workforce, the company delivers mission-critical solutions to support compliance, risk mitigation, and hiring excellence.

As a technology-driven company, First Advantage fosters an inclusive and compassionate workplace culture where team members are val... Show More

Job Requirements

5-8 plus years experience in operations or customer service management with a technology or SaaS company
At least 3 plus years in a leadership role
Experience working with drug and occupational health screenings preferred
Strong leadership, organizational, and project management skills
Strategic and creative thinker with a bias for action
Strong conflict resolution and negotiation skills
Exceptional communication and interpersonal abilities
Extensive analytical skills with experience in data modeling, dashboards, and operational KPIs
Strong listening skills, attention to detail, decision-making skills, and adaptability

Job Qualifications

5-8 plus years experience in operations or customer service management with a technology or SaaS company, with at least 3 plus years in a leadership role
Experience working with drug and occupational health screenings, preferred
Strong leadership, organizational, and project management skills to manage multiple responsibilities
Strategic and creative thinker with a bias for action
strong conflict resolution and negotiation skills
Exceptional communication and interpersonal abilities, with a collaborative mindset
Extensive analytical skills with experience in data modeling, dashboards, and operational KPI s
Strong listening skills, attention to detail, decision-making skills, and easily adapts to change

Job Duties

Drive overall Clinical Concierge strategy and establish and monitor Clinical Concierge KPIs to assess the team s performance
Monitor ongoing or escalated issues impacting operations and customer program performance, and coordinate resolutions to ensure optimal performance and customer satisfaction
Collaborate with customer-facing groups to problem-solve and implement customers unique operational and or technical requirements to optimize the customer experience and enhance effectiveness
Support in driving productivity and quality, and lead process improvement initiatives
Measure the effectiveness of Clinical Concierge by defining operational metrics, tracking systems, and reporting to the Healthcare Leadership team
Review trends for order volume, phone volume, staffing levels, and customer satisfaction to determine where process improvements may be made
Review quality performance measurements, provide input for coaching performance action plans as applicable plus staff development and leadership coaching
Drive new business growth through greater advocacy reference-ability
Ensure that customer satisfaction is achieved through effective communication, problem solving, and efficient processes
Help create and maintain a positive department culture through the participation in, and creation of Company culture initiatives

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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