Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and Development
Job Description
Buffalo Wild Wings is a leading casual dining restaurant chain known for its sports bar ambiance, extensive menu of wings and sauces, and commitment to delivering an entertaining and memorable guest experience. Founded with a passion for quality food and vibrant hospitality, the company has grown into a favorite destination for sports fans and food lovers alike across the United States and beyond. The establishment thrives on creating a lively atmosphere where guests can enjoy great food, watch their favorite games, and come together in a social environment that emphasizes connection, fun, and excellent service. As a part of an expansive hospitality brand, Buffalo Wild Wings focuses on operational excellence, team collaboration, and delivering consistent customer satisfaction.
The role of the Restaurant Manager at Buffalo Wild Wings is critical to the successful day-to-day operation of a single restaurant location. This position involves hands-on leadership and direct oversight of the assigned department’s performance during shifts. The Restaurant Manager acts as a key member of the management team, working to achieve the restaurant’s revenue, profitability, and quality goals by ensuring smooth and efficient operation across all facets of the business. Responsibilities include supervising shift staff, maintaining high standards for food production, quality, and customer service, and implementing company policies and procedures effectively.
This full-time position requires a strategic balance of hospitality skills, operational management, and team leadership. A successful Restaurant Manager at Buffalo Wild Wings will drive guest satisfaction by leading by example, conducting thorough table visits, and quickly resolving complaints to maintain a positive dining experience. They must also foster strong community relationships and be proactive in staffing decisions, training, and performance management. The role involves administrative responsibilities such as managing sales reports, auditing employee time punches, ensuring compliance with health, safety, and PCI standards, and participating in new company program rollouts.
Physical demands are significant and include handling deliveries, rotating inventory, and maintaining overall operational standards. The manager is expected to be energetic, detail-oriented, and able to maintain composure under pressure while motivating their team to excel. Educationally, a college degree or equivalent experience is preferred, alongside proper certifications in food handling and alcohol dispensing. The position offers an opportunity to lead within a dynamic and supportive environment where operational success directly contributes to the brand’s reputation and guest loyalty.
The role of the Restaurant Manager at Buffalo Wild Wings is critical to the successful day-to-day operation of a single restaurant location. This position involves hands-on leadership and direct oversight of the assigned department’s performance during shifts. The Restaurant Manager acts as a key member of the management team, working to achieve the restaurant’s revenue, profitability, and quality goals by ensuring smooth and efficient operation across all facets of the business. Responsibilities include supervising shift staff, maintaining high standards for food production, quality, and customer service, and implementing company policies and procedures effectively.
This full-time position requires a strategic balance of hospitality skills, operational management, and team leadership. A successful Restaurant Manager at Buffalo Wild Wings will drive guest satisfaction by leading by example, conducting thorough table visits, and quickly resolving complaints to maintain a positive dining experience. They must also foster strong community relationships and be proactive in staffing decisions, training, and performance management. The role involves administrative responsibilities such as managing sales reports, auditing employee time punches, ensuring compliance with health, safety, and PCI standards, and participating in new company program rollouts.
Physical demands are significant and include handling deliveries, rotating inventory, and maintaining overall operational standards. The manager is expected to be energetic, detail-oriented, and able to maintain composure under pressure while motivating their team to excel. Educationally, a college degree or equivalent experience is preferred, alongside proper certifications in food handling and alcohol dispensing. The position offers an opportunity to lead within a dynamic and supportive environment where operational success directly contributes to the brand’s reputation and guest loyalty.
Job Requirements
- Must be at least 21 years of age
- Minimum two years restaurant management experience preferred
- College degree preferred or equivalent in experience
- Must possess proper food handler and alcohol dispensing certifications
Job Qualifications
- Must be at least 21 years of age
- Minimum two years restaurant management experience preferred
- College degree preferred or equivalent in experience
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Energetic and flexible
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Well organized and detail oriented
- Forms strong working relationships within team
- Identifies additional tasks to be completed and willingly assists others
- Follows direction with focused attention
- Strong computer skills
- Must possess proper food handler and alcohol dispensing certifications
Job Duties
- Model hospitality skills/behaviors by conducting 100% table visits of guests in the restaurant
- Effectively handle guest complaints
- Build positive, professional relationships with members of the community
- Manage department staffing needs to ensure proper staffing levels are maintained
- Review applications, interview candidates, and training
- Lead shift meetings and solicit feedback from team members
- Handle shift-by-shift coaching and performance counseling and feedback of team members on an as needed basis
- Responsible for the proper submission and documentation of all guest and team member related injuries and/or incidents
- Manage shifts to achieve sales and profit goals
- Conduct administrative manager functions and transactions
- Ensure adherence to SERV Safe Alcohol, Food and HACCP standards
- Ensure PCI compliance for all credit card transaction documents
- Conduct time punch audit daily and make corrections accordingly
- Assist with rollouts of new company programs, policies, and procedures
- Unload trucks, pallets, and cases of food and beverage
- Rotate and restock inventory
- Ensure team meets or exceeds cost of sales actual vs legitimate target
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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