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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee assistance program
Job Description
This position is for a Restaurant Manager role within a professional dining establishment known for its commitment to guest satisfaction and operational excellence. The employer operates a vibrant restaurant business that requires a dynamic leadership presence to guide and support the team alongside the General Manager and Assistant General Manager. This establishment is focused on maintaining high standards in food quality, service, cleanliness, and overall dining experience for guests. The restaurant functions seven days a week and adapts its scheduling and operations to meet the fluctuating demands of the industry. This role is salaried and exempt from overtime, reflecting the... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years of supervisory experience including alcoholic beverage service
- Experience with POS systems and cash management
- Ability to effectively communicate and motivate staff
- Strong customer service orientation
- Ability to work independently and in team settings
- Effective time management and organizational skills
- Ability to handle multiple tasks and prioritize responsibilities
- Conformity to high standards of integrity and ethics
- Proficiency with Microsoft Office
- Ability to stand for extended periods and perform physical duties
- Willingness to work variable hours including weekends
- Ability to manage customer complaints professionally
Job Qualifications
- High school diploma or GED
- 3+ years of supervisory experience including alcoholic beverage service
- Experience managing POS systems and daily cash controls
- Operational knowledge of cash register, cash handling, and reconciliation
- Strong customer service experience and knowledge of customer service techniques
- Ability to supervise, motivate, and act as a role model
- Effective communication, problem solving, planning, organizational, and creative skills
- Ability to manage time effectively and prioritize tasks
- Ability to delegate tasks effectively
- Ability to work independently and as part of a team
- Good judgment and decision making skills
- Ability to multi-task and maintain focus amid interruptions
- High standard of personal integrity and ethical behavior
- Excellent knowledge of Microsoft Office applications
- Knowledge of Aloha, Compeat, Tripleseat, and Hotschedules is a plus
- ServSafe or Department of Health certification is a plus
Job Duties
- Provide positive and proactive interaction with clients and maintain great relationships with guests
- Manage human resource functions including recruitment, selection, orientation, training, scheduling, and performance management
- Implement and maintain effective two-way communication systems with all associates
- Maintain positive working relationships with clients and service teams
- Ensure timely meal service and overall food quality, safety, service, and cleanliness standards are met
- Respond to customer complaints promptly in person or via e-mail
- Schedule staff and approve hot schedules and shift pickups
- Carry out training and development of staff to ensure effective job performance
- Conduct briefings with front of house supervisors before service begins
- Maintain knowledge of service requirements, detailed menu selections, and presentation
- Participate in employee meetings, reviews, and development
- Assist with events on and off property
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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