Manager

Urban Air Adventure Park is a leading indoor adventure park and the foremost operator in location-based entertainment across the globe. Founded in Dallas, Texas, Urban Air has successfully pioneered the adventure park concept, making it the largest adventure park operator worldwide. The company is dedicated to providing a unique and exhilarating environment where kids and families can have fun, challenge themselves, and achieve feats they never thought possible. The brand’s core mission is not just entertainment but to inspire and motivate its guests to aim higher and activate their own awesome potential. With a culture deeply rooted in positivity, inclusivity, and a passion for exceptional service, Urban Air creates vibrant, safe, and engaging experiences that bring joy and lasting memories to visitors.

At Urban Air Adventure Park Denison, the role of Manager is pivotal in driving the operational success while nurturing the company’s dynamic culture of "Activating Awesome." This role entails comprehensive leadership responsibilities, including motivating staff, instilling accountability, and ensuring all operational facets are executed seamlessly. The Manager will lead strategic initiatives and uphold high standards of safety, cleanliness, and guest satisfaction. This includes supervision over entertainment offerings, food and beverage services, attractions, and regular property inspections to maintain a pristine environment. A vital compenent of the role is to cultivate a team that consistently delivers outstanding customer service by promoting individual strengths and fostering a collaborative environment.

Moreover, the Manager is responsible for staff management tasks such as hiring, retention, coaching, and disciplinary actions, as well as orchestrating staff training programs and employee recognition initiatives. Developing weekly work schedules that ensure appropriate staffing levels and lead coverage to maximize customer experience is a key operational duty. The ideal candidate is a professional yet energetic leader with the ability to motivate others, effectively communicate, and positively influence team dynamics. The position demands excellent judgment, adaptability, and a strong commitment to maintaining company policies and standards.

Urban Air values candidates who demonstrate leadership abilities, are open to feedback, and continually seek self-improvement. This role requires a flexible schedule, including working evenings, weekends, and holidays, to meet the entertainment needs of the park’s guests. Candidates equipped with hospitality experience, particularly from theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants, will find this position fair and engaging. Urban Air Denison is an equal opportunity employer that embraces diversity, encourages enthusiasm, and offers an invigorating work environment for motivated leaders dedicated to making a positive impact.