Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
flexible schedule
Job Description
Urban Air Adventure Parks is a Dallas-based entertainment company recognized as the preeminent indoor adventure park and the market leader in location-based entertainment. The company pioneered the adventure park concept and currently operates as the largest adventure park operator in the world. Urban Air's mission centers on helping kids have fun and encouraging them to aim higher, achieving goals they might have previously thought unattainable. With locations across the country, Urban Air focuses on creating thrilling, family-friendly environments where guests enjoy a variety of physical activities and attractions designed to engage and inspire. The vibrant, active culture at Urban Air reflects its motto of "Activating Awesome," which is embedded in all aspects of the business, from guest experience to staff development and community engagement.
The role of Manager at Urban Air Adventure Park is a leadership position tailored for a highly-motivated individual who is passionate about fostering exceptional customer experiences while driving operational success. This role goes beyond traditional management duties, serving as a key driver in maintaining the culture and values of the brand. The Manager is tasked with motivating the team, instilling accountability, and ensuring that daily operations align with the company’s goals and standards of excellence. In addition to overseeing entertainment, food, beverage, attractions, and property inspections, the Manager plays a critical role in staff development, coaching, and retention, ensuring an energized and professional team that consistently delivers memorable experiences.
Beyond operational leadership, this position emphasizes strategic initiatives that positively impact business results. The Manager will cultivate a team environment that prioritizes safety, cleanliness, and guest satisfaction while also managing schedules to maintain proper staffing and lead coverage that maximizes the customer’s experience. Furthermore, the Manager is instrumental in executing employee recognition and incentive programs that boost team morale and engagement. Working at Urban Air requires flexibility, as the role involves working weekends, evenings, and holidays, demanding a commitment to supporting the business even when others are off.
The ideal candidate will be a professional with strong communication and interpersonal skills, adept in Microsoft Office applications, and capable of fostering a positive work environment that balances fun and seriousness. This role requires someone who can lead by example, demonstrating professional grooming, excellent judgment, and a willingness to learn and adapt to challenges. The Manager must also be a brand ambassador and culture champion, ensuring that team members align with the company's vision and values. Physical stamina is essential due to the fast-paced, often noisy work environment, long periods of standing, and the need to lift and carry up to 30 pounds.
Urban Air Adventure Park offers a dynamic and rewarding opportunity for those passionate about entertainment, hospitality, and leadership. By joining their team, the Manager becomes part of a forward-thinking company that champions innovation, inclusivity, and community involvement while delivering exceptional experiences designed to activate the awesome in every guest and team member.
The role of Manager at Urban Air Adventure Park is a leadership position tailored for a highly-motivated individual who is passionate about fostering exceptional customer experiences while driving operational success. This role goes beyond traditional management duties, serving as a key driver in maintaining the culture and values of the brand. The Manager is tasked with motivating the team, instilling accountability, and ensuring that daily operations align with the company’s goals and standards of excellence. In addition to overseeing entertainment, food, beverage, attractions, and property inspections, the Manager plays a critical role in staff development, coaching, and retention, ensuring an energized and professional team that consistently delivers memorable experiences.
Beyond operational leadership, this position emphasizes strategic initiatives that positively impact business results. The Manager will cultivate a team environment that prioritizes safety, cleanliness, and guest satisfaction while also managing schedules to maintain proper staffing and lead coverage that maximizes the customer’s experience. Furthermore, the Manager is instrumental in executing employee recognition and incentive programs that boost team morale and engagement. Working at Urban Air requires flexibility, as the role involves working weekends, evenings, and holidays, demanding a commitment to supporting the business even when others are off.
The ideal candidate will be a professional with strong communication and interpersonal skills, adept in Microsoft Office applications, and capable of fostering a positive work environment that balances fun and seriousness. This role requires someone who can lead by example, demonstrating professional grooming, excellent judgment, and a willingness to learn and adapt to challenges. The Manager must also be a brand ambassador and culture champion, ensuring that team members align with the company's vision and values. Physical stamina is essential due to the fast-paced, often noisy work environment, long periods of standing, and the need to lift and carry up to 30 pounds.
Urban Air Adventure Park offers a dynamic and rewarding opportunity for those passionate about entertainment, hospitality, and leadership. By joining their team, the Manager becomes part of a forward-thinking company that champions innovation, inclusivity, and community involvement while delivering exceptional experiences designed to activate the awesome in every guest and team member.
Job Requirements
- ability to lead, motivate and empower team members
- ability to align team members with Urban Air culture by balancing seriousness and having fun
- ability to take initiative
- excellent interpersonal and communication skills
- ability to recognize problems and problem-solve
- ability to set goals and convert plans into action
- ability to see patterns in performance and strategize solutions
- exercise good judgment in decision making
- open to feedback and self-improvement
- ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
- serve as a role model by demonstrating and upholding Urban Air policies and standards
Job Qualifications
- experience in hospitality is preferred (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
- 1+ year supervisory or management experience required
- ability to pass a thorough background check
- CPR/First Aid certification is preferred
- brand ambassador and culture champion
- demonstrated ability in developing team members in areas of responsibility
- must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- professional grooming and conduct must be constantly displayed to set an example for staff
- ability to enthusiastically interact with others
- adaptability, flexibility, general enthusiasm for the business
- strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- willing to learn and adapt to changes or challenges
- ability to establish working relationships with all employees, management, and vendors
- exercise good judgment in decision making
- appreciation of diversity (thought, ethnic, gender, etc.)
- willing to work weekends, evenings and holidays
Job Duties
- cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- ensure execution of all employee recognition and incentive programs as directed
- assist with inventory and controlling expenses
- responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- maintain a safe, clean and secure environment for all guests and staff
- continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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