Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
career advancement
Employee wellness programs
Job Description
Urban Air Adventure Park is a leading indoor adventure park company, recognized globally as the market leader in location-based entertainment. Headquartered in Dallas, Urban Air has pioneered the adventure park concept and has established itself as the largest operator in this exciting industry. Urban Air's mission is deeply rooted in helping children and families have fun while encouraging kids to aim higher and achieve things they once thought impossible. This focus on inspiring personal growth through fun and engaging activities sets Urban Air apart in the family entertainment sector.
Urban Air Ahwatukee is an integral part of this dynamic company, dedicated to delivering a safe, inclusive, and thrilling environment for guests of all ages. As an equal opportunity employer, Urban Air Ahwatukee promotes diversity and offers a welcoming workplace that values every team member's unique contributions.
The role of Manager at Urban Air Adventure Park is essential to maintaining operational excellence and fostering a culture that embodies the company's vision of 'Activating Awesome.' This leadership position is responsible for motivating and guiding the team, cultivating accountability, and meeting specific strategic initiatives to drive success across the board. The Manager will provide overall leadership, supervision, and direction on multiple fronts including entertainment, food and beverage operations, attractions, and property inspections.
A critical aspect of this role involves creating a strong team environment that prioritizes exceptional customer service and ensures all staff perform consistently at a high level. The Manager will play a hands-on role in hiring, retaining, coaching, and disciplining staff while fostering professional development and promoting internal career growth. They are also accountable for scheduling to optimize staffing levels in alignment with business needs and enhancing the customer experience.
Beyond team management, the Manager will oversee operational execution with a keen eye for detail, making sure that all activities adhere to Urban Air’s standards and safety guidelines. This includes maintaining a clean, safe, and secure environment for guests and employees alike.
The Manager at Urban Air must demonstrate strong communication, problem-solving, and decision-making skills. They are expected to be energetic, professional, and a source of positive motivation while embodying the company’s culture and values. Working in a fast-paced, sometimes noisy and dynamic environment, this role demands adaptability, flexibility, and a passion for the business.
This position requires the ability to work evenings, weekends, and holidays, aligning with the entertainment industry’s operating hours. Physical demands include standing for long periods and the ability to lift up to 30 pounds as needed.
Joining Urban Air Adventure Park means becoming part of a team that is committed not only to operational excellence but also to creating memorable and positive experiences for families. For those who are passionate about leadership and the entertainment industry, this Manager role offers a unique opportunity to make a meaningful impact while advancing a rewarding career in a vibrant, growing company.
Urban Air Ahwatukee is an integral part of this dynamic company, dedicated to delivering a safe, inclusive, and thrilling environment for guests of all ages. As an equal opportunity employer, Urban Air Ahwatukee promotes diversity and offers a welcoming workplace that values every team member's unique contributions.
The role of Manager at Urban Air Adventure Park is essential to maintaining operational excellence and fostering a culture that embodies the company's vision of 'Activating Awesome.' This leadership position is responsible for motivating and guiding the team, cultivating accountability, and meeting specific strategic initiatives to drive success across the board. The Manager will provide overall leadership, supervision, and direction on multiple fronts including entertainment, food and beverage operations, attractions, and property inspections.
A critical aspect of this role involves creating a strong team environment that prioritizes exceptional customer service and ensures all staff perform consistently at a high level. The Manager will play a hands-on role in hiring, retaining, coaching, and disciplining staff while fostering professional development and promoting internal career growth. They are also accountable for scheduling to optimize staffing levels in alignment with business needs and enhancing the customer experience.
Beyond team management, the Manager will oversee operational execution with a keen eye for detail, making sure that all activities adhere to Urban Air’s standards and safety guidelines. This includes maintaining a clean, safe, and secure environment for guests and employees alike.
The Manager at Urban Air must demonstrate strong communication, problem-solving, and decision-making skills. They are expected to be energetic, professional, and a source of positive motivation while embodying the company’s culture and values. Working in a fast-paced, sometimes noisy and dynamic environment, this role demands adaptability, flexibility, and a passion for the business.
This position requires the ability to work evenings, weekends, and holidays, aligning with the entertainment industry’s operating hours. Physical demands include standing for long periods and the ability to lift up to 30 pounds as needed.
Joining Urban Air Adventure Park means becoming part of a team that is committed not only to operational excellence but also to creating memorable and positive experiences for families. For those who are passionate about leadership and the entertainment industry, this Manager role offers a unique opportunity to make a meaningful impact while advancing a rewarding career in a vibrant, growing company.
Job Requirements
- Ability to lead, motivate and empower team members
- Ability to align team members with urban air culture by balancing seriousness and having fun
- Ability to take initiative
- Excellent interpersonal and communication skills
- Ability to recognize problems and problem-solve
- Ability to set goals and convert plans into action
- Ability to see patterns in performance and strategize solutions
- Exercise good judgment in decision making
- Open to feedback and self-improvement
- Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
- Serve as a role model by demonstrating and upholding urban air policies and standards
Job Qualifications
- Experience in hospitality is preferred (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
- 1+ year supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand ambassador and culture champion
- Demonstrated ability in developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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