Manager - (Expired Job)

Centennial, CO, USA|Onsite

This job is no longer active

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Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Life insurance

Vision Insurance

Job Description

Urban Air Adventure Parks is a leading operator of indoor adventure parks, recognized as a market leader in location-based entertainment. Founded in Dallas, Texas, Urban Air pioneered the adventure park concept, creating engaging and family-oriented experiences that bring active entertainment to communities across the globe. Their parks combine attractions like trampolines, climbing walls, and obstacle courses designed to provide fun and fitness for guests of all ages. Urban Air's mission focuses on helping kids have fun while aiming higher, inspiring them to achieve things they might not have thought possible. This focus on adventure and achievement is embedded in their culture and guest experience.

Urban Air Adventure Park serves as an innovative entertainment destination, offering an array of activities blending physical challenges and social interaction. Its family-friendly environment emphasizes safety, fun, and inclusive participation, appealing to children, families, and groups seeking unique recreational opportunities. The company's expanding footprint continues to redefine location-based entertainment by integrating creative play spaces with exceptional guest service and operational standards.

We are currently seeking a dedicated Manager to join our team and help activate awesome throughout our park. This full-time leadership role is critical for maintaining the high standards of service, safety, and operational excellence Urban Air is known for. The Manager will provide overall leadership, motivation, and direction to staff, fostering a culture that prioritizes exceptional customer experiences while driving business results. By instilling accountability and leveraging the strengths of the team members, the Manager ensures consistent performance and operational success.

Key responsibilities include recruiting, hiring, and retaining talented staff, coaching and developing team members, and supervising daily park operations—including entertainment, food and beverage services, attractions, and property inspections. The Manager will also oversee employee recognition, inventory control, and cost management, making sure resources are effectively utilized while maintaining a safe, clean, and engaging environment for all guests and employees. Attention to detail and adherence to Urban Air’s operational philosophies are essential for continuous improvement and sustained growth.

This role requires a professional, energetic leader who can work flexible shifts, including weekends, evenings, and holidays, to meet the dynamic needs of the park. The ideal candidate will be an enthusiastic brand ambassador, culture champion, and motivator, capable of balancing fun with responsibility while ensuring that the team’s actions embody the company’s standards and values. Computer proficiency in Microsoft Office, strong communication skills, and the ability to adapt to changes and challenges are also vital for success in this position.

At Urban Air Adventure Park, we take pride in fostering an inclusive environment where diversity of thought, ethnicity, and gender are valued and where team members are provided opportunities to grow and advance within the organization. If you’re passionate about leadership, enjoy dynamic hospitality environments like theme parks or family entertainment centers, and are ready to be part of an innovative entertainment brand, we encourage you to apply. Join us as we continue to activate awesome experiences that inspire fun and achievement for all.

Job Requirements

Ability to lead, motivate and empower team members
Ability to align team members with Urban Air culture by balancing seriousness and having fun
Ability to take initiative
Excellent interpersonal and communication skills
Ability to recognize problems and problem-solve
Ability to set goals and convert plans into action
Ability to see patterns in performance and strategize solutions
Exercise good judgment in decision making
Open to feedback and self-improvement
Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
Serve as a role model by demonstrating and upholding Urban Air policies and standards
Work days, nights, and/or weekends as required
Work in noisy, fast-paced environment with distracting conditions
Move about facility and stand for long periods of time
Lift and carry up to 30 pounds

Job Qualifications

Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
1+ year supervisory or management experience required
Ability to pass a thorough background check
CPR/First Aid Certification is preferred
Brand ambassador and culture champion
Demonstrated ability in developing team members in areas of responsibility
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed to set an example for staff
Ability to enthusiastically interact with others
Adaptability, flexibility, general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Willing to learn and adapt to changes or challenges
Ability to establish working relationships with all employees, management, and vendors
Exercise good judgment in decision making
Appreciation of diversity (thought, ethnic, gender, etc.)
Must be able and willing to work weekends, evenings and holidays

Job Duties

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline
ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
Ensure execution of all employee recognition and incentive programs as directed
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
Maintain a safe, clean and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
Other duties as assigned