Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $35,000.00 - $108,200.00
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Work Schedule

Day Shifts
Fixed Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling

Job Description

The hiring establishment is a prominent restaurant that emphasizes delivering a superior dining experience through exceptional customer service and operational excellence. This restaurant is devoted to maintaining high standards of food quality while providing a welcoming and efficient environment for guests. The establishment prides itself on its commitment to blending front-of-house (FOH) and back-of-house (BOH) operations seamlessly to enhance both guest satisfaction and overall operational efficiency. The company operates in a fast-paced, customer-focused environment where team collaboration and leadership play vital roles in the success of its daily functions.

This role is open for a Manager who will be responsible for overseeing both FOH and BOH operations. The Manager (FOH/BOH) plays an essential part in ensuring the restaurant runs smoothly by coordinating daily activities between the dining area and kitchen, delivering outstanding service, and upholding food quality standards. This position requires a versatile skill set combining food service management, team leadership, and expertise in POS systems. The Manager will also handle operational costs, lead and motivate a team, manage vendor relationships, and support the general manager with financial and operational tasks.

The successful candidate will be adept at managing staff schedules, supervising opening and closing shifts, and responding effectively to customer inquiries and concerns. The role demands a strong focus on compliance with sanitation and safety regulations along with a commitment to fostering a positive work culture. By maintaining inventory, controlling waste, and analyzing sales data to meet revenue goals, the Manager will contribute significantly to the restaurant's financial success.

Furthermore, the Manager is expected to train, mentor, and motivate team members, providing performance feedback that nurtures employee growth and maintains high morale. The position involves ensuring adherence to company policies and promoting a positive brand image through excellent service delivery. Attention to detail in managing both the front and back ends of the restaurant is critical, including cash handling, balancing cash drawers, coordinating vendor deliveries, and implementing safety protocols.

Key responsibilities also include maintaining communication lines with suppliers, researching new vendors, and continuously improving operational processes to enhance the dining experience. The Manager must possess capabilities to understand budgets, control food and labor costs, and optimize operational efficiency while preserving the highest food safety and presentation standards. This role involves regular physical activity and sensory requirements such as vision clarity, hearing, speaking, and touch necessary for effective performance.

Overall, this job offers individuals who are passionate about restaurant management and customer service the opportunity to play a central role in the success and growth of a dynamic restaurant environment. It promises a challenging yet rewarding position that requires leadership, dedication, and operational expertise to ensure an exceptional guest experience and restaurant profitability.

Job Requirements

  • High school diploma or GED certificate
  • Prior front of house and back of house manager experience
  • Minimum 3 years of restaurant experience
  • Supervisory experience
  • Strong leadership and management skills
  • Excellent communication skills
  • Adherence to company uniform attire and appearance standards
  • Completion of all ongoing certifications and validations such as liquor training and new menu updates
  • Must possess valid food handler and alcohol dispensing certifications
  • Compliance with all company service standards
  • Ability to follow direction with focused attention

Job Qualifications

  • High school diploma or GED certificate
  • Prior experience as front of house and back of house manager
  • Minimum three years of restaurant experience
  • Proven supervisory experience
  • Strong leadership and management skills
  • Excellent communication skills
  • Ability to adhere to uniform attire and appearance standards
  • Certification in food handling and alcohol dispensing
  • Ability to meet all company service standards
  • Capable of following direction with focused attention

Job Duties

  • Coordinate daily front of the house and back of the house restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Continuously touch tables and get to know guests
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Oversee opening and closing tasks and balance daily and nightly cash drawers
  • Safeguard team members and facility by ensuring safety and security policies are adhered
  • Maintain relationships with vendors and suppliers to ensure timely and cost-effective deliveries
  • Understand budgets and analyze sales data to meet revenue goals while controlling food waste and labor costs
  • Assist general managers in proper handling of cash including accurate daily sales reports, petty cash, and bank deposits
  • Manage day-to-day operations including opening/closing procedures, staff scheduling, and shift management
  • Uphold company policies, procedures, and values to promote positive brand image and team culture
  • Maintain inventory levels, order supplies, and manage food and beverage costs
  • Monitor food and beverage preparation, presentation, and quality standards
  • Report facility concerns and coordinate maintenance through proper channels
  • Train, motivate, and mentor team members by providing guidance, coaching, and performance feedback

Job Criteria

Experience

Mid Level (3-7 years)


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