Job Overview
Employment Type
Full-time
Compensation
Salary
Range $42,000.00 - $50,000.00
Work Schedule
Flexible
Benefits
Competitive weekly pay
bonus program
Schedule flexibility
Leadership development
Tuition Reimbursement
Discounted meals
Paid Vacations
Job Description
Whataburger of Mesquite, Inc. is a well-established restaurant company known for its commitment to quality, customer service, and operational excellence in the fast-food industry. This location is part of the broader Whataburger brand, a beloved and iconic American fast-food chain renowned for its distinctive burgers and outstanding service. With a strong presence in the community and a steadfast dedication to employee growth and customer satisfaction, Whataburger of Mesquite serves as an excellent place for individuals seeking a dynamic career in restaurant management and hospitality. The company is dedicated to fostering a positive work environment that emphasizes teamwork, leadership development, and a culture that values pride, care, and love.
The role of Manager at Whataburger of Mesquite, Inc. is a pivotal position responsible for partnering with the General Manager to lead and inspire the team to achieve key business objectives. The Manager plays a crucial role in ensuring compliance with health, safety, recruiting, budgeting, marketing, and sales standards throughout the restaurant. A substantial part of the role includes utilizing the sales and marketing plan as a foundation to set customer service goals aimed at increasing sales through customer traffic enhancement. The Manager also supports the General Manager in recruiting, developing, training, and retaining high-quality team members while maintaining a clean, safe, and energy-efficient operation during each shift. The restaurant's appearance and readiness to serve customers at all times are also under the Manager's supervision.
This position offers a competitive total compensation ranging from $42,000 to $50,000 annually, depending on experience (DOE). It is a full-time career opportunity with significant benefits, including competitive weekly pay, bonus incentives, schedule flexibility, and leadership development programs, among others. The Manager participates in a skills development program that includes achieving certifications relevant to the role to continue progressing along their career path within Whataburger.
The Manager's day-to-day responsibilities span multiple domains such as leadership and communication, people management, system operations, customer relations, finance, and physical tasks. The job requires exemplary leadership to foster a positive work environment where team members feel valued and motivated. The Manager must protect and promote the Whataburger brand at all times and ensure professional relationships with team members by maintaining fairness and sensitivity. Effective communication and problem resolution skills are essential for addressing team concerns and reporting policy violations.
Talent development is a key component of the role, with the Manager expected to utilize on-the-spot training to enhance team performance and participate actively in developing skill assessments and individual development plans. The Manager identifies and develops team members capable of becoming trainers and consistently acts as a role model.
Operationally, the Manager is responsible for maintaining payroll and personnel training records, ensuring compliance with uniform standards, promoting safety protocols, and maintaining high-quality food production and customer service standards. They also manage administrative duties such as payroll corrections, inventory reviews, food and supply ordering, and conducting audits and reports.
Customer service excellence is another cornerstone of the position, requiring the Manager to maintain a clean and welcoming environment and solicit customer feedback to implement improvements. Fiscal responsibility is emphasized through control of labor expenses, adherence to cash handling procedures, and meeting sales and budget goals.
Physical requirements include the ability to lift up to 50 pounds, stand for entire shifts, and perform tasks involving bending, reaching, and frequent hand washing due to food preparation and sanitation demands. Key performance indicators measure engagement, sales growth, labor management, supply stocking, customer satisfaction survey results, and health inspection scores, reflecting the comprehensive nature of this leadership role within Whataburger.
The role of Manager at Whataburger of Mesquite, Inc. is a pivotal position responsible for partnering with the General Manager to lead and inspire the team to achieve key business objectives. The Manager plays a crucial role in ensuring compliance with health, safety, recruiting, budgeting, marketing, and sales standards throughout the restaurant. A substantial part of the role includes utilizing the sales and marketing plan as a foundation to set customer service goals aimed at increasing sales through customer traffic enhancement. The Manager also supports the General Manager in recruiting, developing, training, and retaining high-quality team members while maintaining a clean, safe, and energy-efficient operation during each shift. The restaurant's appearance and readiness to serve customers at all times are also under the Manager's supervision.
This position offers a competitive total compensation ranging from $42,000 to $50,000 annually, depending on experience (DOE). It is a full-time career opportunity with significant benefits, including competitive weekly pay, bonus incentives, schedule flexibility, and leadership development programs, among others. The Manager participates in a skills development program that includes achieving certifications relevant to the role to continue progressing along their career path within Whataburger.
The Manager's day-to-day responsibilities span multiple domains such as leadership and communication, people management, system operations, customer relations, finance, and physical tasks. The job requires exemplary leadership to foster a positive work environment where team members feel valued and motivated. The Manager must protect and promote the Whataburger brand at all times and ensure professional relationships with team members by maintaining fairness and sensitivity. Effective communication and problem resolution skills are essential for addressing team concerns and reporting policy violations.
Talent development is a key component of the role, with the Manager expected to utilize on-the-spot training to enhance team performance and participate actively in developing skill assessments and individual development plans. The Manager identifies and develops team members capable of becoming trainers and consistently acts as a role model.
Operationally, the Manager is responsible for maintaining payroll and personnel training records, ensuring compliance with uniform standards, promoting safety protocols, and maintaining high-quality food production and customer service standards. They also manage administrative duties such as payroll corrections, inventory reviews, food and supply ordering, and conducting audits and reports.
Customer service excellence is another cornerstone of the position, requiring the Manager to maintain a clean and welcoming environment and solicit customer feedback to implement improvements. Fiscal responsibility is emphasized through control of labor expenses, adherence to cash handling procedures, and meeting sales and budget goals.
Physical requirements include the ability to lift up to 50 pounds, stand for entire shifts, and perform tasks involving bending, reaching, and frequent hand washing due to food preparation and sanitation demands. Key performance indicators measure engagement, sales growth, labor management, supply stocking, customer satisfaction survey results, and health inspection scores, reflecting the comprehensive nature of this leadership role within Whataburger.
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years restaurant management experience preferred
- Ability to lift up to 50 lbs
- Ability to stand for extended periods
- Strong communication skills
- Willingness to participate in training and certification programs
- Ability to work flexible hours including weekends and holidays
- Reliable transportation
- Must comply with company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in restaurant management or similar leadership role
- Strong leadership and communication skills
- Ability to train and develop team members
- Knowledge of food safety standards and practices
- Proficiency in managing payroll and labor costs
- Experience with inventory management and administrative tasks
- Ability to handle emergencies calmly and effectively
- Competence in customer service and community relations
- Basic physical ability to meet job demands
- Commitment to company values and ethical standards
Job Duties
- Protects and promotes the Whataburger brand at all times
- Schedules training as directed by the unit's/shift staffing plan
- Maintains professional relationships with team members
- Communicates harassment complaints and policy violations appropriately
- Prepares and presents ideas and recommendations
- Communicates directions clearly and ensures follow-up
- Demonstrates Whataburger's Family Value Proposition
- Uses on-the-spot training to improve performance
- Evaluates and provides feedback on team member performance
- Participates in creating and maintaining development plans
- Recommends and develops team trainers
- Acts as a role model and resource
- Recognizes and rewards top performers
- Utilizes sales plan to set customer service goals
- Maintains accurate payroll and personnel records
- Ensures team members follow uniform and clock-in procedures
- Ensures team member safety and communicates operating issues
- Implements performance standards for food and service quality
- Reviews food production skills and portion control
- Conducts accurate POS and workstation procedures
- Initiates suggestive sales activity
- Handles emergencies calmly and efficiently
- Ensures equipment maintenance
- Reports and investigates accidents promptly
- Tracks and audits sales, food, labor, cash, and expenses
- Performs payroll corrections and reviews payroll data
- Completes administrative tasks and paperwork
- Places food and supply orders
- Conducts safe audits and shift inventories
- Posts invoices
- Ensures accurate personnel and timekeeping records
- Reviews sales/labor analysis and shift reports
- Provides restaurant safety audits and inspections
- Completes incident/accident reports accurately
- Validates team member sales performance
- Reviews staffing and operating plans
- Ensures timely hiring and orientation
- Prepares reports for senior management
- Assumes additional assigned responsibilities
- Establishes and maintains community relationships
- Greets customers and solicits feedback
- Maintains a clean, organized, quality eating environment
- Demonstrates fiscal responsibility with company assets
- Ensures accurate cash handling
- Controls labor expense in relation to sales
- Achieves sales and budgeted gross operating profit
- Assists in identifying activities to increase sales
- Must be able to lift up to 50 lbs
- Must stand during entire shift
- Performs physical tasks including reaching, bending, stooping, lifting, shaking, stirring, pouring, carrying, and pushing
- Reads orders on tickets, menu board, receipts
- Has frequent contact with water, cleaning solutions, and food items
- Frequently washes hands
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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