Job Overview
Employment Type
Full-time
Compensation
Salary
Range $49,400.00 - $115,200.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement benefits
flexible scheduling
Professional Development
Job Description
Urban Air Adventure Park is the leading indoor adventure park and a trailblazer in location-based entertainment. Headquartered in Dallas, Urban Air has pioneered the adventure park concept and stands as the largest operator of such parks globally. Their primary mission is to create an environment where kids and families can have fun, aim higher, and achieve things they never thought possible. With a robust network of parks, Urban Air has set the standard for interactive and safe family entertainment, combining thrilling attractions with a commitment to exceptional customer experience. The company values inclusivity, energy, and an outstanding culture that encourages both staff and guests to Activate Awesome in each visit. Known for a vibrant work environment, Urban Air fosters teamwork, development, and a passion for delivering memorable moments to their guests.
Urban Air Adventure Park in Overland Park is seeking a highly motivated Manager to join their team. This leadership role is integral to the park's daily operations and strategic growth. As a Manager, you will be responsible for driving a customer-centric culture that emphasizes accountability, motivation, and team development. You will provide direction and leadership across all operational facets including entertainment, food and beverage services, attractions, and property inspections. The Manager role demands a proactive approach to maintain a safe, clean, and secure environment for guests and staff alike.
Key to success in this position is the ability to cultivate a team atmosphere that promotes exceptional customer service, ensuring that all staff perform at consistently high levels. The role involves overseeing hiring, training, coaching, and retention, enacting staff discipline when necessary, and executing employee recognition and incentive programs. Operational duties also include developing weekly staffing schedules that align with business needs and customer expectations, as well as managing inventory and controlling expenses.
This position requires strong leadership skills to inspire, motivate, and empower Team Members, helping them grow professionally while aligning with Urban Air’s dynamic culture of fun and professionalism. The Manager must be adaptable, flexible, and enthusiastic about contributing to the park’s ongoing success. Strong communication skills and the ability to interact enthusiastically and professionally with guests, staff, and vendors are critical. The ideal candidate embraces diversity, exercises sound judgment, and thrives in a fast-paced, sometimes noisy environment.
Urban Air emphasizes work-life balance but also expects willingness to work during peak times including weekends, holidays, and evenings. This varied schedule is essential for meeting operational demands and delivering the best possible guest experience. If you have a passion for hospitality, leadership, and making a positive impact, this manager role offers an exciting opportunity to grow with a leading brand in family entertainment and indoor adventure parks.
Urban Air Adventure Park in Overland Park is seeking a highly motivated Manager to join their team. This leadership role is integral to the park's daily operations and strategic growth. As a Manager, you will be responsible for driving a customer-centric culture that emphasizes accountability, motivation, and team development. You will provide direction and leadership across all operational facets including entertainment, food and beverage services, attractions, and property inspections. The Manager role demands a proactive approach to maintain a safe, clean, and secure environment for guests and staff alike.
Key to success in this position is the ability to cultivate a team atmosphere that promotes exceptional customer service, ensuring that all staff perform at consistently high levels. The role involves overseeing hiring, training, coaching, and retention, enacting staff discipline when necessary, and executing employee recognition and incentive programs. Operational duties also include developing weekly staffing schedules that align with business needs and customer expectations, as well as managing inventory and controlling expenses.
This position requires strong leadership skills to inspire, motivate, and empower Team Members, helping them grow professionally while aligning with Urban Air’s dynamic culture of fun and professionalism. The Manager must be adaptable, flexible, and enthusiastic about contributing to the park’s ongoing success. Strong communication skills and the ability to interact enthusiastically and professionally with guests, staff, and vendors are critical. The ideal candidate embraces diversity, exercises sound judgment, and thrives in a fast-paced, sometimes noisy environment.
Urban Air emphasizes work-life balance but also expects willingness to work during peak times including weekends, holidays, and evenings. This varied schedule is essential for meeting operational demands and delivering the best possible guest experience. If you have a passion for hospitality, leadership, and making a positive impact, this manager role offers an exciting opportunity to grow with a leading brand in family entertainment and indoor adventure parks.
Job Requirements
- ability to lead, motivate and empower team members
- ability to align team members with urban air culture by balancing seriousness and having fun
- ability to take initiative
- excellent interpersonal and communication skills
- ability to recognize problems and problem-solve
- ability to set goals and convert plans into action
- ability to see patterns in performance and strategize solutions
- exercise good judgment in decision making
- open to feedback and self-improvement
- ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
- serve as a role model by demonstrating and upholding Urban Air policies and standards
Job Qualifications
- experience in hospitality is preferred (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
- 1+ year supervisory or management experience required
- ability to pass a thorough background check
- cpr/first aid certification is preferred
- brand ambassador and culture champion
- demonstrated ability in developing team members in areas of responsibility
- must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- computer skills essential - microsoft office (excel, word, powerpoint)
- professional grooming and conduct must be constantly displayed to set an example for staff
- ability to enthusiastically interact with others
- adaptability, flexibility, general enthusiasm for the business
- strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- willing to learn and adapt to changes or challenges
- ability to establish working relationships with all employees, management, and vendors
- exercise good judgment in decision making
- appreciation of diversity (thought, ethnic, gender, etc.)
- willing to work weekends, evenings and holidays
Job Duties
- cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- ensure execution of all employee recognition and incentive programs as directed
- assist with inventory and controlling expenses
- responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- maintain a safe, clean and secure environment for all guests and staff
- continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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