Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,400.00 - $112,700.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
Urban Air Adventure Park is a premier entertainment company that specializes in delivering exhilarating indoor adventure experiences to families and thrill-seekers alike. Based in Dallas, Urban Air has established itself as a market leader in location-based entertainment, pioneering the adventure park concept. With a commitment to innovation, safety, and fun, Urban Air Adventure Parks create immersive environments that encourage kids and guests of all ages to have fun and aim higher, unlocking personal achievements they never thought possible. Their facilities combine various attractions such as trampolines, climbing walls, obstacle courses, and more, designed to engage and inspire active lifestyles and memorable family outings.
The Manager role at Urban Air Adventure Park in Wellington is a dynamic leadership position essential to upholding the company’s culture of "Activating Awesome". This position carries the responsibility for overall operational leadership, strategic initiative execution, and maintaining high standards that directly impact business performance and customer satisfaction. The Manager fosters a positive team environment where exceptional customer service is paramount and every staff member is motivated to excel. This role blends administrative duties such as scheduling, hiring, and inventory management with hands-on supervision of daily park operations including entertainment, food and beverage services, and guest safety. The successful Manager will demonstrate strong communication and motivational skills, enabling effective coaching and development of team members who may be potential candidates for internal advancement programs.
Urban Air Adventure Park seeks professionals with hospitality experience—preferably in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants—whose leadership is geared toward cultivating a fun yet disciplined workplace. Candidates must display adaptability, a positive attitude, and enthusiasm for the business's constant evolution. Computer proficiency, particularly in Microsoft Office, is required to support operational planning and reporting. The role also demands professional appearance and conduct to serve as a role model for staff. Working hours include weekends, evenings, and holidays, reflecting Urban Air's commitment to being operational when families want to play.
Urban Air emphasizes employee recognition through incentive programs and promotes a safe, clean, and secure park environment. Managers will also be responsible for ensuring compliance with all company policies and delivering on the brand promise. This role is essential for driving the overall business success while nurturing a culture that values diversity, inclusion, and continuous improvement. In joining Urban Air, managers become integral contributors to an innovative and growing organization that inspires fun and achievement in every guest experience.
The Manager role at Urban Air Adventure Park in Wellington is a dynamic leadership position essential to upholding the company’s culture of "Activating Awesome". This position carries the responsibility for overall operational leadership, strategic initiative execution, and maintaining high standards that directly impact business performance and customer satisfaction. The Manager fosters a positive team environment where exceptional customer service is paramount and every staff member is motivated to excel. This role blends administrative duties such as scheduling, hiring, and inventory management with hands-on supervision of daily park operations including entertainment, food and beverage services, and guest safety. The successful Manager will demonstrate strong communication and motivational skills, enabling effective coaching and development of team members who may be potential candidates for internal advancement programs.
Urban Air Adventure Park seeks professionals with hospitality experience—preferably in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants—whose leadership is geared toward cultivating a fun yet disciplined workplace. Candidates must display adaptability, a positive attitude, and enthusiasm for the business's constant evolution. Computer proficiency, particularly in Microsoft Office, is required to support operational planning and reporting. The role also demands professional appearance and conduct to serve as a role model for staff. Working hours include weekends, evenings, and holidays, reflecting Urban Air's commitment to being operational when families want to play.
Urban Air emphasizes employee recognition through incentive programs and promotes a safe, clean, and secure park environment. Managers will also be responsible for ensuring compliance with all company policies and delivering on the brand promise. This role is essential for driving the overall business success while nurturing a culture that values diversity, inclusion, and continuous improvement. In joining Urban Air, managers become integral contributors to an innovative and growing organization that inspires fun and achievement in every guest experience.
Job Requirements
- Ability to lead, motivate and empower team members
- Ability to align team members with Urban Air culture by balancing seriousness and having fun
- Ability to take initiative
- Excellent interpersonal and communication skills
- Ability to recognize problems and problem-solve
- Ability to set goals and convert plans into action
- Ability to see patterns in performance and strategize solutions
- Exercise good judgment in decision making
- Open to feedback and self-improvement
- Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
- Serve as a role model by demonstrating and upholding Urban Air policies and standards
Job Qualifications
- Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 1+ year supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid certification is preferred
- Brand ambassador and culture champion
- Demonstrated ability in developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
