Manager

Overland Park, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development programs

Job Description

Urban Air Adventure Park is the leading indoor adventure park company, renowned as the market leader in location-based entertainment. Headquartered in Dallas, the company pioneered the innovative adventure park concept and continues to be the largest operator of such parks worldwide. Urban Air's core purpose is to inspire kids and families to have fun, aim higher, and achieve things they never thought possible in a safe, engaging environment. Each park offers a variety of attractions, including trampolines, climbing walls, obstacle courses, and other adventure activities that cater to all age groups, encouraging both physical activity and social interaction. The company values a culture known as "Activating Awesome," which is reflected not only in their guest experiences but also in their workplace environment. Urban Air prides itself on cultivating a diverse, supportive, and inclusive atmosphere for team members and guests alike, emphasizing professional growth and fun in equal measure.

The Manager position at Urban Air Adventure Park is a pivotal leadership role that directly influences the park’s success by motivating and guiding the team to deliver outstanding guest experiences. This role demands a hands-on leader who maintains accountability while fostering a positive, high-energy team culture aligned with Urban Air’s vision. The Manager provides strategic direction along with operational oversight, ensuring that day-to-day activities meet company standards for safety, cleanliness, and customer service excellence. Responsibilities are broad, spanning various operational sectors including entertainment attractions, food and beverage, property inspections, inventory control, and staffing.

As a manager, you will lead by example, instilling a culture of professionalism, enthusiasm, and teamwork. You will develop and implement staff training programs, support recruitment and retention efforts, and manage employee recognition initiatives to build an engaged workforce. Scheduling and staffing levels require careful attention to maintain optimal coverage and customer satisfaction, especially during peak periods such as weekends, evenings, and holidays. The role also includes monitoring financial aspects like expense control and inventory management to contribute effectively to the park's profitability. This position requires adaptability and a forward-thinking mindset to continuously improve operational processes while adhering to Urban Air’s standards. You will act as a role model for both policy adherence and culture championing, promoting a safe, clean, and fun environment for staff and guests. Whether you are managing routine tasks or driving strategic initiatives, your leadership will be critical to activating the awesome experience that Urban Air promises to every visitor and team member.

Job Requirements

Ability to lead, motivate and empower Team Members
Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
Ability to take initiative
Excellent interpersonal and communication skills
Ability to recognize problems and problem-solve
Ability to set goals and convert plans into action
Ability to see patterns in performance and strategize solutions
Exercise good judgment in decision making
Open to feedback and self-improvement
Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
Serve as a role model by demonstrating and upholding Urban Air policies and standards

Job Qualifications

Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
1+ year supervisory or management experience required
Ability to pass a thorough background check
CPR/First Aid Certification is preferred
Brand Ambassador and Culture Champion
Demonstrated ability in developing team members in areas of responsibility
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed to set an example for staff
Ability to enthusiastically interact with others
Adaptability, flexibility, general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Willing to learn and adapt to changes or challenges
Ability to establish working relationships with all employees, management, and vendors
Exercise good judgment in decision making
Appreciation of diversity (thought, ethnic, gender, etc.)
Must be able and willing to work weekends, evenings and holidays

Job Duties

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline
ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
Ensure execution of all employee recognition and incentive programs as directed
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
Maintain a safe, clean and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
Other duties as assigned