Maintenance Technician - Residential (59960)

BH is a renowned, people-first multifamily owner and operator that evolved from a modest startup in 1993 into one of the nation’s largest commercial real estate companies. Managing over 100,000 units and employing more than 2,800 people, BH is recognized for its commitment to doing business ethically and investing in its team members. The company is praised by Fortune Magazine as the "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces for Diversity." With its innovative, can-do attitude, BH continuously enhances its processes in-house and aims to build smarter living, investment, management, and growth opportunities. BH’s culture embraces big thinking and attention to detail, combined with a lighthearted spirit that takes work seriously but not oneself. The company values learning from mistakes and maintaining a positive attitude toward challenges, reflected in its commitment to high standards within the multifamily industry.

The Service Technician role at BH is pivotal in maintaining the integrity and functionality of the physical assets managed by the company, while ensuring exceptional customer satisfaction. Reporting to the Community Manager, the Service Technician is responsible for inspecting, diagnosing, and repairing issues in HVAC systems, electrical systems, plumbing, carpentry, drywall, structural elements, and appliances. This role also supports apartment make-ready processes and assists in preventive maintenance, construction, and rehabilitation projects on the property. The position demands a strong dedication to serving both internal teams and external residents with professionalism and courtesy. The technician must operate with an understanding that the manner in which tasks are completed holds as much importance as the tasks themselves.

This full-time, onsite position requires a hands-on approach to daily maintenance requests, prioritizing tasks using industry-specific technology and guidance from management. Key responsibilities include maintaining common areas and exterior grounds, performing HVAC repairs, ensuring safety by identifying and reporting hazardous conditions, and managing preventive maintenance programs in line with company guidelines. The role also involves managing company-issued tools securely and taking part in community communications if applicable. Service Technicians share on-call duties, responding promptly to resident needs and emergencies, including inclement weather situations. Excellent knowledge of Occupational Safety & Health Administration (OSHA) standards, local codes, and internal maintenance policies is essential to ensure compliance and safety.

Candidates for this role bring a minimum of two years of general maintenance and safety experience along with intermediate computer competence, which includes the ability to use industry-specific technologies that streamline workflow and documentation. Certification in EPA Section 608, Type II HVAC is required. Candidates must provide their own hand tools specific to the industry. Physically, the technician must be capable of lifting up to 50 pounds, performing repeated manual tasks involving full body movement, and working in various weather conditions. Ability to operate a motor vehicle on-site when necessary is expected. The position operates under a Monday to Friday schedule, with flexibility for overtime and participation in a rotating on-call schedule to meet operational needs. BH fosters an inclusive workplace that values diversity and continually works to improve the working environment, offering competitive compensation that varies by location, experience, and skills.