Maintenance Porter (Non-Driving) - Brickell Avenue

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Weekend Shifts

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

SP Plus, a Metropolis company, is an innovative artificial intelligence company revolutionizing real-world parking experiences. Utilizing computer vision technology, SP Plus enables checkout-free parking, eliminating the need for tickets, machines, apps, or credit cards. Customers simply drive in and drive out, making the parking process seamless and hassle-free. As the largest parking network in America, the company employs over 23,000 people who support mobility across more than 4,000 locations in North America and Europe. SP Plus is dedicated to reinventing parking because it is a universal necessity affecting everyone. The company's mission extends beyond parking to creating checkout-free experiences everywhere you go, enhancing daily activities like living, working, and playing by saving valuable time.

This role primarily involves facility maintenance duties combined with customer interaction. While previous experience is preferred, it is not mandatory for all positions, and candidates with a positive attitude and willingness to learn may be considered. The successful candidate will be expected to work independently with minimal supervision, performing a variety of maintenance and housekeeping tasks to ensure cleanliness and safety throughout the parking facility. Responsibilities include routine cleaning, maintenance inspection, minor repairs, and customer service. Equipment operation such as sweepers, scrubbers, weed eaters, and snow removal tools may also be required depending on the location's needs. This position requires attention to detail, a commitment to customer satisfaction, and adherence to facility safety standards.

The ideal candidate will have a mix of facility maintenance skills including painting, electrical knowledge, and general upkeep. They will be capable of recognizing and addressing safety hazards, performing adjustments to facility equipment, and maintaining clear records of maintenance activities and inventory. Additionally, the role demands excellent communication skills for effective interaction with customers and team members. The individual must maintain a professional appearance and attitude, represent the company positively, and be flexible to cover other duties such as cashier or attendant roles when necessary.

SP Plus values diversity and equal opportunity in employment and annually welcomes individuals from varied backgrounds to contribute to the company’s dynamic workforce. This role offers the chance to be part of a forward-thinking company that leverages technology to simplify everyday experiences. Candidates should be prepared to work flexible shifts, potentially including nights or weekends, to meet operational needs. This position is located in Miami, Florida, offering a chance to join a leading organization in parking and mobility services focused on innovation and customer experience enhancement.

Job Requirements

High school diploma or equivalent
Previous facility maintenance or customer service experience preferred
Valid state-issued driver’s license if required to drive company vehicle
Availability to work special shifts including nights and weekends if needed
Ability to communicate clearly and effectively
Ability to read and write English
Physical ability to perform tasks including lifting up to 50 pounds, standing or walking for up to 8 hours, climbing, stooping, kneeling, crouching, and working in various weather conditions
Commitment to follow safety protocols
Ability to maintain a neat appearance and wear complete uniform during shifts

Job Qualifications

High school diploma or a combination of experience and education
May require facility maintenance, electrical and or painting experience and or skills training depending on the job assignment and facility
Ability to speak clearly, listen and get clarification, and respond well to questions
Ability to write clearly and informatively, and interpret written information
Maintains positive attitude and responds to requests for service and assistance
Adapts to changes in the work environment and can deal with change, delays or unexpected events
Exhibits sound and accurate judgment
Reacts well under pressure
Ability to read, write and interpret the English language
Ability to respond to common inquiries or complaints from customers

Job Duties

Perform all maintenance and cleaning tasks noted in the checklists and as directed by the facility manager supervisor
Walk garage daily to note and correct any maintenance problems
Sweep and pick up around the entrances and exits to the garage and stairwells as well as clean surface area rails, etc. on all levels, the booth, the office and rest rooms
Empty all trashcans in the garage, the booth and the office
Paint any and all areas of the facility as directed by the facility manager supervisor to ensure that all painted surfaces such as poles, signs, doors, walls, curbs, islands, gates, etc. are properly maintained and look neat and clean
Replace burned out bulbs
Apply oil absorbent to oil spills
Submit requests for repairs or maintenance
Check conditions of safety items, such as gate arms to ensure clearance bars are secure
Check ticket spitters and gates daily for proper operations, ticket supply, accuracy of time on clock and general appearance
Provide ticket and record gate counters to the Manager
Keep an inventory of janitorial supplies
Maintain a garage lot sweep sheet
Operate automatic sweepers, scrubbers, outdoor equipment such as weed eater, lawnmowers or other electrical tools to repair or construct items, as applicable
Shovel, plow or blow snow from the entrance or exit ramps and in areas designated by the Facility Manager using shovels, snow blowers and other light duty equipment
Report any unknown, observed or suspected violations of company policy, safety hazards or any unusual occurrence to the Facility Manager in a timely manner
Practice the Three Keys to Customer Satisfaction including the Five Customer Service Behaviors to ensure successful customer interactions
Assist customers within the facility or as directed by the Facility Manager Supervisor
Resolve customer complaints independently or with the aid of a supervisor
Be familiar with all aspects of the operation and cover other duties including cashier, attendant, etc. on an as needed basis
Maintain a neat and clean appearance and arrive and remain complete uniform before and during scheduled shifts
Perform other duties as assigned