Maintenance Porter

West Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Salary

Range $30,000.00 - $52,000.00

Work Schedule

Day Shifts

Weekend Shifts

Fixed Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

flexible spending accounts

long term disability

short term disability

Life insurance

accident insurance

401k

Paid Time Off

Job Description

SP+, a Metropolis company, is a pioneering artificial intelligence firm specializing in transforming real-world parking experiences through advanced computer vision technology. By enabling checkout-free parking, SP+ eliminates the traditional hassles associated with parking such as dealing with tickets, machines, apps, or credit cards. Their innovative technology allows customers to simply 'drive in and drive out,' providing a seamless and efficient parking process. With over 23,000 employees, SP+ supports the largest parking network in America, operating at more than 4,000 locations across North America and Europe. This extensive footprint not only demonstrates the company’s commitment to enhancing mobility but also reflects their leadership within the parking and mobility industry.

SP+ is steadfast in its mission to reinvent how parking impacts everyday life. Parking is an essential service that touches millions of people daily. Recognizing its importance, SP+ strives to improve convenience and efficiency in parking to give individuals back their most precious resource—time. Beyond just parking, the company envisions a future where checkout-free technology revolutionizes the everyday experiences of living, working, and playing, enhancing convenience across various public and private venues.

The role at SP+ involves crucial facility maintenance duties combined with customer service responsibilities. This position is vital in ensuring that parking facilities are clean, safe, and well-maintained, contributing to an overall positive customer experience. It requires a proactive approach to facility upkeep, including tasks such as general housekeeping, equipment maintenance, and customer interaction. While previous experience in maintenance or customer service is preferred, the company provides opportunities for training and development for qualified candidates.

Candidates for this role must be capable of performing with minimal supervision, demonstrating reliability, attention to detail, and adaptability to various tasks. The job includes inspecting and addressing maintenance concerns, maintaining cleanliness throughout the facility, handling repairs, and ensuring operational equipment meets safety and functional standards. Additionally, the role involves direct customer engagement, assisting patrons, managing complaints, and supporting other roles as needed.

SP+ values professionalism, clear communication, and a positive attitude in their employees. Employees are expected to maintain a neat appearance and uphold customer service standards through the company’s Three Keys to Customer Satisfaction and Five Customer Service Behaviors. The company fosters an inclusive work environment that supports equal opportunity and values diversity.

The position is based in Des Moines, Iowa, and offers a competitive hourly wage of $22.36 plus tips. Employees are also eligible for a comprehensive benefits package that includes medical, dental, and vision insurance, flexible spending accounts, disability coverage, life and accident insurance, a 401(k) retirement plan, and paid time off.

This job opportunity with SP+ offers stability within a rapidly growing, industry-leading organization committed to innovation and excellent service delivery. Employees gain the chance to contribute to a transformative company while developing valuable skills in facility management and customer service within the expanding artificial intelligence and mobility sectors.

Job Requirements

high school diploma or equivalent
valid state-issued driver's license with a current address and acceptable driving record
ability to perform maintenance and housekeeping tasks
availability to work special shifts including third shift and weekends if required
ability to communicate clearly both orally and in writing
skills in customer service with a positive attitude
adaptability to changes and ability to manage unexpected situations
sound judgment and professionalism under pressure
physical capability to lift 50 pounds and perform duties requiring bending, stooping, kneeling, climbing, and standing for extended periods
ability to work in various weather conditions including dust, chemicals, rain, snow, cold, and heat

Job Qualifications

high school diploma or a combination of experience and education
may require facility maintenance, electrical and or painting experience and or skills training depending on the job assignment and facility
valid state-issued driver's license with a current address and acceptable driving record
speaks clearly, listens and gets clarification, responds well to questions
writes clearly and informatively, able to read and interpret written information
maintains positive attitude, responds to requests for service and assistance
adapts to changes in the work environment, able to deal with change, delays, or unexpected events
exhibits sound and accurate judgment
reacts well under pressure
ability to read, write and interpret the English language
ability to respond to common inquiries or complaints from customers

Job Duties

perform all maintenance and cleaning tasks noted in the checklists and as directed by the facility manager to ensure that all dirt, dust, litter and debris is removed from all areas of the facility using brooms, mops, brushes and other hand tools
walk garage daily to note and correct any maintenance problems
sweep and pick up around the entrances and exits to the garage and stairwells as well as clean surface area rails, etc. on all levels, the booth, the office and rest rooms
empty all trashcans in the garage, the booth and the office
paint any and all areas of the facility as directed by the facility manager to ensure that all painted surfaces such as poles, signs, doors, walls, curbs, islands, gates, etc. are properly maintained and look neat and clean
replace burned out bulbs
apply oil absorbent to oil spills
submit requests for repairs or maintenance
check conditions of safety items, such as gate arms to ensure clearance bars are secure
check ticket spitters and gates daily for proper operations, ticket supply, accuracy of time on clock and general appearance
provide ticket and record gate counters to the manager
keep an inventory of janitorial supplies
maintain a garage/lot sweep sheet
operate automatic sweepers, scrubbers, outdoor equipment such as weed eater, lawnmowers or other electrical tools to repair or construct items, as applicable
shovel, plow or blow snow from the entrance or exit ramps and in areas designated by the facility manager using shovels, snow blowers and other light duty equipment
report any unknown, observed or suspected violations of company policy, safety hazards or any unusual occurrence to the facility manager in a timely manner
practice the three keys to customer satisfaction including the five customer service behaviors to ensure successful customer interactions
assist customers within the facility or as directed by the facility manager/supervisor
resolve customer complaints independently or with the aid of a supervisor
be familiar with all aspects of the operation and cover other duties including cashier, attendant, etc. on an as needed basis
maintain a neat and clean appearance and arrive and remain complete uniform before and during scheduled shifts
perform other duties as assigned