Maid Supervisor

Molly Maid is a trusted and well-established franchise specializing in home cleaning services, known for delivering exceptional customer satisfaction through a dedicated and professional team. As a franchise owner-operated business, Molly Maid provides comprehensive training, proven systems, and a supportive work environment where every employee is valued and success is celebrated as a team. The company fosters a fun and flexible culture, offering full-time employment without nights, weekends, or holiday shifts, appealing to workers seeking a balanced schedule with consistent hours. With a commitment to growth, innovation, and exceptional customer care, Molly Maid stands out as a leader in the home cleaning industry by ensuring quality results and professionalism in every job they undertake.

The Field Manager / Quality Control / Trainer role at Molly Maid is a cornerstone position responsible for maintaining high standards of customer satisfaction and operational excellence. This full-time position offers a consistent 40-plus hour weekly schedule, providing paid training on effective cleaning systems, and the opportunity to grow in your career. The role includes unique benefits such as a company car for work hours, including gas and insurance, and branded comfortable clothing. Compensation ranges from $18 to $20 per hour, depending on experience and the ability to master Molly Maid’s processes, retain and grow customers and employees through effective leadership.

In this role, you will be directly involved with the team and customers, applying your bilingual skills in Spanish and English to communicate effectively and build strong relationships. You will oversee quality control by coaching staff, performing quality checks through customer feedback and home visits, and ensuring the team adheres to Molly Maid’s high standards. Additionally, you will play a vital role in growing and retaining both customers and employees, fostering a positive team culture where success and fun go hand in hand. Expect to manage daily operations by motivating and setting up teams for a successful day, while actively participating in customer service tasks, handling complaints, and supporting business growth through ongoing training.

Candidates for this role will enjoy working in an environment where helping people and providing top-notch customer service is the priority. Self-motivated, energetic individuals who take pride in detail-oriented work and team leadership will thrive. The position also requires comfort with technology and managing diverse team and customer expectations. Prior experience in cleaning, housekeeping, home health care, hotels, or hospitals – or equivalent supervisory experience – is valued. This role offers a rewarding career path with chances for professional development as you learn the unique Molly Maid methods and contribute significantly to a trustworthy brand dedicated to customer delight.

If you are passionate about customer service, eager to apply your bilingual skills, and ready to join a supportive, growth-oriented company that respects work-life balance, Molly Maid presents a promising career opportunity. The hiring process includes an immediate interview scheduling for qualified candidates, reflecting the company’s commitment to finding the right team members who will help uphold their reputation and build a fulfilling career. This position is a franchise opportunity, employed directly by a local Molly Maid franchise owner, allowing for a personalized and community-focused work environment.