Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Benefits
Competitive wages
Training and development opportunities
Career advancement opportunities
employee engagement activities
discounted room rates
Flexible part-time schedule
Supportive and inclusive work culture
Job Description
The hiring establishment is Concord, a renowned full-service hotel company that places a strong emphasis on quality hospitality and exceptional guest experiences. Concord is widely recognized for its commitment to its core values called the five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. This foundational culture creates a dynamic and welcoming environment where associates are valued and empowered to deliver exceptional service. The company values hiring highly skilled individuals and nurtures their professional growth by providing ample career advancement opportunities, comprehensive training programs, and a supportive workplace culture that prioritizes associate well-being. Concord's properties are known for their warm atmospheres,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Availability to work part-time hours
- Excellent communication skills
- Ability to stand or walk for extended periods
- Strong organizational skills
- Ability to work in a fast-paced environment
- Must follow company policies and maintain professional appearance
Job Qualifications
- Excellent communication skills
- Ability to provide outstanding customer service
- Knowledge of local area attractions and services
- Strong interpersonal skills
- Ability to handle multiple tasks efficiently
- Previous experience in hospitality or concierge services preferred
- High school diploma or equivalent
Job Duties
- Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Review shift logs/daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and well-being of guests
Job Location
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