Job Overview
Employment Type
Full-time
Part-time
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Tuition Assistance
401k plan
Job Description
Concord Hospitality is a renowned full-service hotel company dedicated to providing exceptional guest experiences through quality service and a commitment to excellence. With a rich legacy rooted in the values of Quality, Integrity, Community, Profitability, and Fun, Concord Hospitality fosters a dynamic and respectful work environment where associates are valued and empowered. Their culture emphasizes an Associate First policy, ensuring that every team member has access to growth opportunities, comprehensive training, and a supportive workplace that prioritizes both professional development and personal well-being. With properties managed by Concord featuring competitive wages, comprehensive benefits for full-time associates, and career advancement opportunities,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Ability to work part-time hours including weekends and holidays
- Strong verbal and written communication skills
- Ability to stand for extended periods
- Must be able to maintain confidentiality
- Willingness to follow company policies and procedures
Job Qualifications
- Knowledge of local attractions and amenities
- Excellent communication and interpersonal skills
- Ability to provide personalized guest service
- Previous experience in hospitality or concierge services preferred
- Ability to multitask and handle guest requests efficiently
- Professional appearance and demeanor
- Strong problem-solving skills
Job Duties
- Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individual or department to resolve guest call, request, or problem
- Review shift logs/daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and well-being of guests
Job Location
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